Troubleshooting
Problem
You are experiencing a database problem in IBM MQ for z/OS. You would like to know what documentation you must collect (MustGather) so that the IBM MQ Support team can diagnose your problem. If you gather this documentation before contacting support it will expedite the troubleshooting process, and save you time.
Resolving The Problem
Gather this MustGather data before contacting IBM Support:
Collecting general data for all problems
Collecting troubleshooting data for this problem
Troubleshooting hints and tips
Exchanging data with IBM Support
Go back to: IBM MQ (MustGather) Read First
Collecting general data for all problems
A complete description of the problem, including the following:
- IBM MQ version, release, and maintenance level
- Operating system version, release, and maintenance level
- Related products version, and release levels if applicable
Collecting troubleshooting data for this problem
Required (MustGather) data:
Troubleshooting hints and tips
- Search the IBM MQ support site for known problems using symptoms like the message number and error codes.
- Gather the documentation and work with the IBM MQ support team to resolve your problem.
- Most recent database related APARs
Learn more about this component
Exchanging data with IBM Support
- See Exchanging information with IBM Technical Support for FTP and email instructions using the IBM Enhanced Customer Data Repository (ECuRep).
- Go to the Service Request page to open or update a problem.
Note: Always update your Service Request (problem record) to indicate that data has been sent.
If you need to speak to an IBM technical support representative call your country representative. If you need to speak to an IBM technical support representative in the US call 1-800-IBM-SERV.
Product Synonym
IBM MQ WebSphere MQ WMQ
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Document Information
Modified date:
22 June 2018
UID
swg21290927