Collect IBM MQ MustGather data to 'C' Client problems on z/OS

Resolving The Problem

Please confirm the following about the problem and then follow the steps below:

• At pre-V8 levels of MQ, that the Client Attachment Feature is installed.
• The level of WebSphere MQ client code that is installed on the client machine.
• That the CLNTCONN channel on the client machine is properly defined.

Step 1: Generate Data

If the client problem is reproducible or is happening right now, generate data to provide more information about the problem:

1. Generate a trace of the queue manager while the client problem is happening.
   
   
   • Client trace
   • GTF Trace

   • z/OS Joblog



2. Additional useful documentation includes :
   
   
   • Generated dumps
   • Dumps taken
   • Software LOGREC

Step 2: Prepare Data to Send

1. Preparatory steps apply to dumps, traces and joblogs.



2. Use TRSMAIN/AMATERSE utility before uploading to ECUREP and ensure PMR#, B/O#, Country# is specified.



Joblogs may be emailed if not too large.




3. FTP must be done in BINARY mode only.
   
   

   Use Email to provide summary information

   
   
   1. Email address : websphere_support@ecurep.ibm.com
      
      
      
      Subject line must include PMR#, B/O#, Country#
      
      
      
         
      
   
   
   
   2. See message CSQY000I for z/OS MQ level and for distributed MQ see here.
   
   
   
   3. Record the operating system version and maintenance level on both sides of the channel.
   
   
   
   4. Provide CLNTCONN and SVRCONN channel definitions.
   
   
   
   
   
   

Step 3: Send Data to IBM

1. Send your data to the IBM ECuRep repository After confirmation, emails may be sent to websphere_support@ecurep.ibm.com.



2. While the data is transferring, send an email or use the IBM Service Request tool to update your PMR with your description of the problem and of the data you are sending.




A good description of the problem and the data is the most important information you can provide to IBM. Please do not send data without providing a description!



3. Contact your country representative if you need to speak to an IBM technical support representative, or in the US call 1-800-IBM-SERV. Refer to the IBM Software Support Handbook for more information on working with IBM.




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