Question & Answer
Question
How can IBM Installation Manager (IM) information be collected by using IBM Support Assistant (ISA)?
Answer
Use the following instructions to collect IM logs:
- Download and install the latest supported version of ISA from http://www.ibm.com/software/support/isa/
- Launch ISA; go to Updater > Tool > New Plug-ins Updates
- Expand the Rational folder; select the product that was installed on your system
Note: The selected product must use IM as the installer application. - Click Install; select I agree; click OK to restart ISA
- After ISA is launched, go to Service, and select a product that is listed in Collect Data > Collect
- Select Problem type as IBM Installation Manager Collector; click Collect; click OK; click OK
- Select an upload option, then click OK
If "Do Not FTP the Logs" option is selected, ISA will display the path where it saves the collection results.
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Product Synonym
Rational Method Composer
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Document Information
Modified date:
25 October 2021
UID
swg21288289