Troubleshooting
Problem
Customer receives error: "Device not reserved" on a windows 2000 server when try
Resolving The Problem
Customer receives error: "Device not reserved" on a windows 2000 server when trying to run DocProcessing. Steps to resolve issue:
1. Uninstall Kofax Adrenaline (3.65, 3.75, etc)
2. Go to the kofax web site and run IP Snooper to clean any kofax remnants from the workstation.
The link is http://knowledgebase.kofax.com/faqsearch/results.aspx?QAID=1706
Follow the instructions and run this utility.
3. Once you have completed this, reinstall the Kofax Adrenaline Runtime
4 .Re-test .
Make make sure you are logged in as the local administrator to the workstation as stated in the release notes.
Windows 2000/XP security settings
Local Administrator rights are required to run the following applications:
§ Capture Setup and Capture Manager - these are permanent restrictions.
§ Updating the Capture Statistics location from Capture Professional. This is a permanent restriction.
§ Kofax software, which includes Kofax Image Control for Scan, Kofax Adrenaline for DocProcessing (see STR 61639), and Kofax SVRS. This is a Kofax restriction.on.
Historical Number
10011484
Product Synonym
CAPTURE
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Document Information
Modified date:
17 June 2018
UID
swg21276526