Troubleshooting
Problem
This technote explains how to resolve some dll conflicts that can occur with IBM® Rational® ClearQuest®.
Symptom
Attempts to start the ClearQuest client results in the following error:
clearquest.exe - Ordinal Not Found
The ordinal 58 could not be located in the dynamic link library ldap.dll.Cause
There is a dynamic link library (DLL) conflict occurring with different versions of ldap.dll.
Resolving The Problem
To resolve the .dll conflict:
- Search your files and folders for the ldap.dll file. ClearQuest registers the updated version it needs in the *\Rational\Common directory.
- Rename any ldap.dll files found that are not in the *\Rational\Common directory. If there are more than one ldap.dll file in the *\Rational\Common directory, remove the older ldap.dll files.
- From the \Rational\ClearQuest directory, double-click on the file rereg.bat, which will re-register the necessary ClearQuest dlls.
[{"Product":{"code":"SSSH5A","label":"Rational ClearQuest"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":"Client - Native Windows","Platform":[{"code":"PF033","label":"Windows"}],"Version":"2003.06.00;2003.06.13;2003.06.14;2003.06.15;2003.06.16;7.0;7.0.0.1;7.0.0.2;7.0.1;7.0.1.1","Edition":"","Line of Business":{"code":"LOB45","label":"Automation"}}]
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Document Information
Modified date:
04 December 2018
UID
swg21269573