Troubleshooting
Problem
Collecting data for configuration problems relative to the IBM HTTP Server Web server. Gathering this information before calling IBM support helps familiarize you with the troubleshooting process and saves you time.
Resolving The Problem
Collecting data for configuration problems relative to the IBM HTTP Server Web server. Gathering this information before calling IBM support helps familiarize you with the troubleshooting process and saves you time.
If you already contacted support, continue to the component-specific MustGather information. Otherwise, click: MustGather: Read first for IBM HTTP Server.
IBM HTTP Server configuration specific MustGather information
The following data and files are needed for debugging general IBM HTTP Server configuration problems.
- IBM HTTP Server version:
Type one of the following commands to display the full version: - For Windows:
install_root\bin\apache -v
- For UNIX:
install_root/bin/apachectl -V
- Configuration file:
install_root/conf/httpd.conf
- Error log:
- For Windows:
install_root\logs\error.log
- For UNIX:
install_root/logs/error_log
- Access log:
- For Windows:
install_root\logs\access.log
- For UNIX:
install_root/logs/access.log
- Follow instructions to send diagnostic information to IBM support.
For a listing of all technotes, downloads, and educational materials specific to the IBM HTTP Server component, search the IBM HTTP Server support site.
Related information
Submitting information to IBM support
Steps to getting support
MustGather: Read first
Troubleshooting guide
To diagnose or identify a problem, it is sometimes necessary to provide Technical Support with data and information from your system. In addition, Technical Support might also need to provide you with tools or utilities to be used in problem determination. You can submit files using one of following methods to help speed problem diagnosis:
- Service Request (SR)
- FTP to the Enhanced Customer Data Repository (ECuRep)
MustGather: Read first for WebSphere Application Server
IBM HTTP Server Diagnostic Tools and Information for Windows Systems IBM HTTP Server Diagnostic Tools and Information for Unix and Linux Systems MustGather: WebSphere Application Server HTTP plug-in problems MustGather: Request failure (500, 404, 400, etc.) problems MustGather: IBM HTTP Server SSL handshake and configuration problems