Troubleshooting
Problem
A "Error was detected retrieving information" error occurs in IBM Rational ClearQuest when checking database subscriptions for a user in a MultiSite installation.
Symptom
Here is the full text of the error message:
ERROR! An Error was detected retrieving information from the ClearQuest database.
There is a reference to an object that does not exist:
Object Type MasterDataObject
Object: nnnnnnnn
This error was detected at: ClearQuest Core:admasterdatamgr.cpp:2708
Resolving The Problem
This error is not a problem when it occurs in while checking database subscriptions for a user. It is an indication that the user is subscribed to a databases in the master site that has not been replicated to this new location. For example:
- Site 1 has a schema repository and 2 user databases, User1 and User2.
- Site 2 is a replica of Site1's schema repository and the User1 database.
- The schema repository and User1 database represents the replicated "family".
- A single user call CQUSER has permissions to both the User1 and User2 databases at Site 1.
When the family User1 is replicated to the new site, the schema repository including all user database subscriptions is replicated as well. When attempting to view the database subscriptions for CQUSER at a replica, the error will be returned as CQUSER is subscribed to a database that does not exist in the replica. While this is not the best way to reflect this information, it is expected behavior.
If both databases had been replicated, or if the CQUSER was only subscribed to User1, then there would be no error.
Historical Number
18602
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Document Information
Modified date:
29 September 2018
UID
swg21124761