Troubleshooting
Problem
This technote explains why you may see an HTTP Error 403 error accessing the IBM® Rational® ClearCase® Web Interface using Microsoft® Internet Information Service (IIS).
Cause
Getting the following error when trying to access an IIS server setup to display the IBM Rational ClearCase Web Interface:
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You are not authorized to view this page
You might not have permission to view this directory or page using the credentials you supplied.
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If you believe you should be able to view this directory or page, please try to contact the Web site by using any e-mail address or phone number that may be listed on the <server name> home page.
You can click Search to look for information on the Internet.
HTTP Error 403 - Forbidden
Internet Explorer
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Trying to access the virtual directory through the address bar in the browser will cause the above error to occur.
Example: http://iis_server/ccase
Resolving The Problem
First check to ensure that the ClearCase Virtual Directory has been set up correctly by reading the steps in the ClearCase Administration manual.
Once confident that the Web Server has been properly configured, check to see what address is being typed into the browser window to access the Web Interface.
Access the ClearCase Web Interface by typing the path to the ccweb.exe in the browser window.
Example: http://iis_server/ccase/bin/ccweb.exe
OR
Create a link on some web page pointing to this path to log into the ClearCase Web Interface.
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Document Information
Modified date:
16 June 2018
UID
swg21123857