ZZ00465: ICO 2.4 UNABLE TO OPEN ICO ADMIN UI, GETTING ERROR 'OPERATIONALERROR AT / NO EXCEPTION MESSAGE SUPPLIED'

IBM Cloud Orchestrator Fix Pack 4 (2.4.0.4) for 2.4

APAR status

• Closed as documentation error.

Error description

• PROBLEM DEFINITION:
  
  Upon building ICO 2.4 environment, unable to open the ICO Admin
  UI, getting error:
  
  OperationalError at /
  
  
  No exception message supplied
  
  Request Method:  GET
  Request URL:  https://<servername>.ibm.com/
  Django Version:  1.6
  Exception Type:  OperationalError
  Exception Location:
  /usr/lib64/python2.6/site-packages/ibm_db_dbi.py
  in connect, line 587
  Python Executable:  /usr/bin/python
  Python Version:  2.6.6
  Python Path:
  
  ['/usr/share/openstack-dashboard/openstack_dashboard/wsgi/../..'
  ,
   '/usr/share/openstack-dashboard/openstack_dashboard',
   '/usr/lib64/python26.zip',
   '/usr/lib64/python2.6',
   '/usr/lib64/python2.6/plat-linux2',
   '/usr/lib64/python2.6/lib-tk',
   '/usr/lib64/python2.6/lib-old',
   '/usr/lib64/python2.6/lib-dynload',
   '/usr/lib64/python2.6/site-packages',
   '/usr/lib64/python2.6/site-packages/gtk-2.0',
   '/usr/lib/python2.6/site-packages',
   '/usr/lib/python2.6/site-packages/setuptools-0.6c11-py2.6.egg-i
  nfo']
  
  
  ADDITIONAL DETAILS:
  
  The abvove error indicated that horizon coulsd not connect to
  its backend, and it turned out that the dash user password was
  expired, and client had to reset it.
  For this customer, the DB is not on CS1,
  so he had to first change the dash user password on the DB
  server. When the user can connect on the DB server, then next
  step is to follow the ICO instructions to update the dash
  password that will be used when connecting from cs2, etc via the
  following link:
  https://www-01.ibm.com/support/knowledgecenter/SS4KMC_2.4.0.1/co
  m.ibm.sc
  o.doc_2.4/r_how_to_change_the_various_passwords.html
  
  Therefore, the ICO documentation on the above mentioned link
  needs to be modified to reflect steps for customer environments
  where the DB is not on CS1.
  

Local fix

• N/A
  

Problem summary

• ICO 2.4 UNABLE TO OPEN ICO ADMIN UI, GETTING ERROR
  'OPERATIONALERROR AT / NO EXCEPTION MESSAGE SUPPLIED'
  

Problem conclusion

• password for db2inst1 changed on database server, we need to
  follow steps given on below link, either database is on CS1 or
  on external node
  
  https://www-01.ibm.com/support/knowledgecenter/SS4KMC_2.4.0.1/co
  m.ibm.sco.doc_2.4/r_how_to_change_the_various_passwords.html
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

Applicable component levels