ZZ00436: TO ESTABLISH ACCESS FOR BPM PROCESS DESIGNER, FIREWALL RULES NEED TO BE OPENED.

IBM Cloud Orchestrator Fix Pack 3 (2.4.0.3) for 2.4

APAR status

• Closed as program error.

Error description

• Process Designer may get connection error when trying to open,
  immediately following the login, stating:
  
    page cannot be displayed
  
  This is due to the BPM service port is bound to another
  interface and the internal redirect fails.
  

Local fix

• On the system running the Process Designer, you can make a
  hosts entry (eg, C:\Windows\System32\drivers\etc\hosts) that
  resolves the alternate interface IP address as well primary IP
  address, which allows the PD to load either.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED: All users of SmartCloud Orchestrator 2.4
  ****************************************************************
  * PROBLEM DESCRIPTION: <BPM Process Designer cannot connect to
  multi-nic server>
  ****************************************************************
  * RECOMMENDATION:
  When using the BPM Process Designer to access the BPM server, if
  an error message is displayed saying that a particular hostname
  cannot be contact, manually try to ping the hostname from a
  command prompt.  If the host is unreachable, check whether the
  IP address corresponds to the correct NIC on the BPM server.
  
  
  For permanent resolution apply SmartCloud Orchestrator 2.4
  Fixpack 3 when available.
  

Problem conclusion

• When the BPM Websphere server was installed, it incorrectly used
  its own hostname for the Websphere node.   This hostname may not
  be the DNS name by which other computers contact the server.
  The APAR changes the BPM installation cookbook to make the
  Websphere node name use the externally known DNS name for the
  node.
  
  The fix for this APAR is contained in the following maintenance
  packages:
  | fix pack | 2.4.0.3
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  SMRTCLOUD ORCHS

• Fixed component ID

  5725H2800

Applicable component levels

• R240 PSN

     UP