ZZ00389: PROBLEM WITH THE OFFERING FAILING IMMEDIATELY AFTER SUBMISSION

IBM Cloud Orchestrator Fix Pack 2 (2.4.0.2) for 2.4
IBM Cloud Orchestrator Fix Pack 3 (2.4.0.3) for 2.4
IBM Cloud Orchestrator Interim Fix 1 for 2.4.0.2

APAR status

• Closed as fixed if next.

Error description

• Application: SCOrchestrator_IAAS_Assets
  Process: Run Service Deployment Template
  Human Service: Deploy Service Template
  When the "Run Service Deployment Template"
  process is used to deploy a
  pattern (VSYS next) the empty
  start date value is not set correctly
  (to null) this causes a subsequent process to
  continue without waiting until the VSYS is deployed
  before continuing. The offering now fails as
  it attempts to access the virtual machines too early.
  The offering fails with the message:
  .
  "CTJCO0003E: Business process instance 27 of process
  Run Service Deployment Template did not complete
  successfully. Status: Failed. Reason: CTJCA2100: The
  operation failed. See the mail report for additional
  details. "
  .
  The BPM log file shows the following output & error:
  00000d49 wle_javascrip I   GenericRest - Exit
  00000d49 wle_javascrip I   Get Virtual Machines - Entry
  00000d49 wle_javascrip I   virtualSystem = %ID%
  00000d49 wle_javascrip I   restURL =
   /resources/virtualSystemInstances/%ID%/virtualMachines/
  00000d49 wle_javascrip I   GenericRestCall - HasCurrentUser:
   user=tw_admin
  00000d49 wle_javascrip I   GenericRestCall - delimiter = / user
  = admin
   - domain = Default
  00000d49 wle_javascrip I   GenericRest - Entry
  00000d49 wle_javascrip I   GenericRest - method=GET
  00000d49 wle_javascrip I   GenericRest -
   uri=/resources/virtualSystemInstances/%ID%/virtualMachines/
  00000d49 wle           E   CWLLG0594E: An exception occurred
  while
   initializing the runnable thread. Error:
  com.lombardisoftware.component.common.workflow
  .WorkflowProcessItemException: java.io.IOException:     <div
   id='results'>    <span class='error'>No matching
  pattern instance</span>    </div>
  Reading GET
  https://%CS_2%:8443/resources/virtualSystemInstances/%ID%/vi
  rtualMachines/ received unexpected response: 404 : Not Found in
  com.ibm.orchestrator.restcall.GenericREST
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED: All users of SmartCloud Orchestrator 2.4
  ****************************************************************
  * PROBLEM DESCRIPTION: Offering reports as failed but is
  actually successful.
  Offering created with "Create an offering to deploy a cloud
  service"
  
  Application: SCOrchestrator_IAAS_Assets
  Process: Run Service Deployment Template
  Human Service: Deploy Service Template
  
  When the "Run Service Deployment Template" process is used to
  deploy a pattern (VSYS classic or VSYS next) the empty start
  date value is not set correctly (to null) this causes a
  subsequent process to continue without waiting until the VSYS is
  deployed before continuing. The offering now fails as it
  attempts to access the virtual machines too early. The offering
  fails with the message:
  
  "CTJCO0003E: Business process instance 27 of process Run Service
  Deployment Template did not complete successfully. Status:
  Failed.
  Reason: CTJCA2100: The operation failed. See the mail report for
  additional details. "
  
  The BPM log file shows the following output & error:
  00000d49 wle_javascrip I   GenericRest - Exit
  00000d49 wle_javascrip I   Get Virtual Machines - Entry
  00000d49 wle_javascrip I   virtualSystem = %ID%
  00000d49 wle_javascrip I   restURL =
  /resources/virtualSystemInstances/%ID%/virtualMachines/
  00000d49 wle_javascrip I   GenericRestCall - HasCurrentUser:
  user=tw_admin
  00000d49 wle_javascrip I   GenericRestCall - delimiter = / user
  = admin - domain = Default
  00000d49 wle_javascrip I   GenericRest - Entry
  00000d49 wle_javascrip I   GenericRest - method=GET
  00000d49 wle_javascrip I   GenericRest -
  uri=/resources/virtualSystemInstances/%ID%/virtualMachines/
  00000d49 wle           E   CWLLG0594E: An exception occurred
  while initializing the runnable thread. Error:
  com.lombardisoftware.component.common.workflow.WorkflowProcessIt
  emException: java.io.IOException:     <div id='results'>
  <span
  class='error'>No matching pattern instance</span>    </div>
  Reading GET
  https://%CS_2%:8443/resources/virtualSystemInstances/%ID%/virtua
  lMachines/ received unexpected response: 404 : Not Found in
  com.ibm.orchestrator.restcall.GenericREST
  
  ****************************************************************
  * RECOMMENDATION:
  
  See Technote for details:
  http://www-01.ibm.com/support/docview.wss?uid=swg21693715
  
  
  For permanent resolution apply IBM Cloud Orchestrator 2.4
  Fixpack 2 when available.
  

Problem conclusion

Temporary fix

• See Technote for details:
  http://www-01.ibm.com/support/docview.wss?uid=swg21693715
  
  Resolving the problem
  Modify the Deploy Single VSysNext Pattern process of the
  SCOrchestrator_Support_vSys_Next_Toolkit toolkit and update the
  toolkit dependencies by performing the following steps:
  
  1. Download and install Process Designer as described in
  https://www.ibm.com/support/knowledgecenter/SS4KMC_2.4.0.1/com.i
  bm.sco.doc_2.4/t_proc_des_nav.html
  2. Log on to Process Designer as admin user and select the
  Toolkits tab. Select the
  SCOrchestrator_Support_vSys_Next_Toolkit (SCOVSYN) toolkit.
  3. Select the Manage menu and mark the Allow users to update
  toolkit check box. Then select the Snapshots menu and click Open
  in Designer.
  4. From the navigation bar on the left side, select Processes >
  Deploy Single VSysNext Pattern.
  5. On the Variables tab, create a new private variable by
  clicking Add Private.
  6. Enter the name futureStartTime, select Boolean as the
  Variable Type, mark the Has Default check box, and enter false
  in the field below.
  7. Save your changes.
  8. Go back to the Diagram tab and select the Parse response step
  in the process.
  9. Go to Implementation in the Properties view below.
  10. Add the following lines to the script:
  
  if ((tw.local.inputParameterObject.starttime != null) &&
  (tw.local.inputParameterObject.starttime != "")) {
      tw.local.futureStartTime = true;
  }
  
  11. Select the Future Start Time ? Gateway element in the
  process diagram and go to Implementation in the Properties view.
  12. Change the Yes (End) decision by setting the first operand
  to tw.local.futureStartTime, the operator to == , and the second
  operand to true
  13. Save the changes.
  14. Take a snapshot of the changed toolkit by selecting Snapshot
  in the upper right side of the window. Enter a name for the
  snapshot and provide a description to document the change.
  15. Update the referenced version (dependency) of the modified
  toolkit in the SCOrchestrator_IEM_SW_Integration_Toolkit
  (ICIEMSW) toolkit and then update an additional toolkit that
  depends on both the SCOVSYN and ICIEMSW toolkits:
  a. Make the SCOrchestrator_IEM_SW_Integration_Toolkit toolkit
  editable and open it in Process Designer as described in steps 2
  and 3.
  b. In the navigation on the left side, a yellow triangle icon
  next to the SCOrchestrator_Support_vSys_Next_Toolkit indicates
  that a newer toolkit version is available. Click the triangle
  icon and select Upgrade dependency to <your_snapshot_name>. The
  icon disappears and your snapshot name is displayed in
  parenthesis.
  c. Make a snapshot of the ICIEMSW toolkit as described in step
  14.
  d. In the SCOrchestrator_IAAS_Assets toolkit (ICIAASA) toolkit,
  update the toolkit dependencies for SCOVSYN and ICIEMSW to the
  new versions by repeating the steps from a to c.
  
  The changes are effective immediately.
  
  
  For permanent resolution apply IBM Cloud Orchestrator 2.4
  Fixpack 2 when available.
  

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

Applicable component levels

• R240 PSY

     UP