ZZ00366: UNABLE TO PROVISION SOFTLAYER VMS DUE TO ERROR WITH SSH KEYS

IBM Cloud Orchestrator Fix Pack 2 (2.4.0.2) for 2.4
IBM Cloud Orchestrator Fix Pack 3 (2.4.0.3) for 2.4

APAR status

• Closed as program error.

Error description

• Unable to provision VMs due to error with SSH keys
  
  com.ibm.ccs.publiccloud.services.ibm.softlayer
  .SoftLayerRESTClie
  nt
  [INFO] About to execute POST request on https://api.softlayer.
  com/rest/v3/SoftLayer_Security_Ssh_Key.json
  [2015-02-19 10:32:49,637] com.ibm.ccs.publiccloud.services.ibm.
  softlayer.InstanceClient [INFO] #### softLayerKey :
  {"error":"You can
  not add more than 100 SSH
  keys.","code":"SoftLayer_Exception_Public"}
  [2015-02-19 10:32:49,639] com.ibm.ccs.publiccloud.services.ibm.
  softlayer.InstanceClient [ERROR] Unable to deploy Instance.
  JSON
  Exception : The value for key: [id] was null.  Object required.
  org.apache.commons.json.JSONException: The value for key: [id]
  was
  null.  Object required.
  at
  org.apache.commons.json.JSONObject.getString(JSONObject.java:
  1084)
  at com.ibm.ccs.publiccloud.services.ibm.softlayer.
  InstanceClient.createInstance(InstanceClient.java:366)
  at sun.reflect.NativeMethodAccessorImpl.invoke0(Native
  Method)
  

Local fix

• N/A
  

Problem summary

• Unable to provision VMs due to error with SSH keys
  
  com.ibm.ccs.publiccloud.services.ibm.softlayer
  .SoftLayerRESTClie
  nt
  [INFO] About to execute POST request on https://api.softlayer.
  com/rest/v3/SoftLayer_Security_Ssh_Key.json
  [2015-02-19 10:32:49,637] com.ibm.ccs.publiccloud.services.ibm.
  softlayer.InstanceClient [INFO] #### softLayerKey :
  {"error":"You can
  not add more than 100 SSH
  keys.","code":"SoftLayer_Exception_Public"}
  [2015-02-19 10:32:49,639] com.ibm.ccs.publiccloud.services.ibm.
  softlayer.InstanceClient [ERROR] Unable to deploy Instance.
  JSON
  Exception : The value for key: [id] was null.  Object required.
  org.apache.commons.json.JSONException: The value for key: [id]
  was
  null.  Object required.
  at
  org.apache.commons.json.JSONObject.getString(JSONObject.java:
  1084)
  at com.ibm.ccs.publiccloud.services.ibm.softlayer.
  InstanceClient.createInstance(InstanceClient.java:366)
  at sun.reflect.NativeMethodAccessorImpl.invoke0(Native
  Method)
  

Problem conclusion

• The issue has been fixed in 2.4 FP2.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  SMTCLD ORCH ENT

• Fixed component ID

  5725H28ET

Applicable component levels

• R240 PSY

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