ZZ00181: "READ TIMEOUT" OCCURRS WHEN YOU CLICK ON "MY INBOX.

IBM SmartCloud Orchestrator Fix Pack 1 (2.3.0.1) for 2.3

APAR status

• Closed as fixed if next.

Error description

• When the system is dealing with performance issues and you
  click on the My Inbox panel, you get a "read timed out" message
  in the SCO UI.
  
  The rest call:
  https://IWD_SERVER_IP/resources/humantasks
  does response a NetworkError: 500 Internal Server Error.
  
  The read timed out comes from java rt.jar in iwd core. The
  message is thrown by java.net.SocketTimeoutException due to a
  socket timeout.
  
  We should improve this and align to the Task Queue panel, which
  does not time out when having performance issues.
  

Local fix

• n/a
  

Problem summary

• ****************************************************************
  * USERS AFFECTED: All users of SmartCloud Orchestrator 2.2 and
  later
  ****************************************************************
  * PROBLEM DESCRIPTION:
  "read timed out" in My Inbox panel when running into performance
  issues.
  * RECOMMENDATION:
  Apply fix pack 2.3.0-CSI-ISCO-FP0001 for SCO 2.3.0
  ****************************************************************
  PROBLEM CONCLUSION:
  When the system is dealing with performance issues and you click
  on the My Inbox panel,
  you get a "read timed out" message in the SmartcloudOrchestrator
  UI.
  The rest call: https://IWD_SERVER_IP/resources/humantasks
  returns a NetworkError:
  500 Internal Server Error. The message is thrown by
  java.net.SocketTimeoutException
  due to a socket timeout. The timeout is now set to 5 minutes.
  
  The fix for this APAR is contained in the following maintenance
  package:
  | fix pack | 2.3.0-CSI-ISCO-FP0001
  

Problem conclusion

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  SMRTCLOUD ORCHS

• Fixed component ID

  5725H2800

Applicable component levels

• R230 PSN

     UP