ZZ00148: INTERMITTENT ERROR (401) DURING VM PROVISIONING IN SCO 2.2.0.1

IBM SmartCloud Orchestrator Fix Pack 1 (2.3.0.1) for 2.3

APAR status

• Closed as fixed if next.

Error description

• Customer has created a Self-Service offering to provision
  virtual machines and sometimes receives an exception:
  .
  CWLLG0594E:  An exception occurred while initializing the
  runnable
  thread.  Error:
  com.lombardisoftware.component.common.workflow.WorkflowProcessIt
  emExcept
  ion:
  java.io.IOException:  { "errorStatusCode":  401, "message":
  null,
  "errorMessage":  null} responseCode=Unauthorized in
  com.ibm.orchestrator.restcall.GenericREST
  .
  SCO is using an expired SimpleToken when the 401 occurs.  This
  apr has been opened to address this (SCO will provide a fix to
  avoid this situation/error).
  

Local fix

• N/A
  

Problem summary

• ****************************************************************
  * USERS AFFECTED: All users of SmartCloud Orchestrator 2.2 and
  beyond
  ****************************************************************
  * PROBLEM DESCRIPTION:
  Authentication error (CTJCO0004E: A REST call to BPM failed with
  status 401)
  occurs intermittent in the self-service UI
  When a Self-Service offering to provision virtual machines is
  started the exception
  CWLLG0594E:  An exception occurred while initializing the
  runnable thread.
  Error:
  com.lombardisoftware.component.common.workflow.WorkflowProcessIt
  emException:
  java.io.IOException:  { "errorStatusCode":  401, "message":
  null, "errorMessage":  null}
  responseCode=Unauthorized in
  com.ibm.orchestrator.restcall.GenericREST
  is also written into the BPM log
  
  * RECOMMENDATION:
  Apply fix pack 2.3.0-CSI-ISCO-FP0001 for SCO 2.3.0
  ****************************************************************
  PROBLEM CONCLUSION:
  It may happen that the simpletoken used from the UI is expiring
  when it's
  passed through SmartCloudOrchestrator from the UI to the
  GenericREST client
  and finally to IWD. The token is now renewed in GenericREST when
  it's going
  to expire shortly.
  
  The fix for this APAR is contained in the following maintenance
  package:
  | fix pack | 2.3.0-CSI-ISCO-FP0001
  

Problem conclusion

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

Applicable component levels

• R230 PSN

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