PM98272: [wi 96044]PowerPoint pptx file get corrupted after uploaded and download from RAM

Rational Asset Manager Fix Pack 1 (7.5.2.1) for 7.5.2
Rational Asset Manager Fix Pack 2 (7.5.2.2) for 7.5.2
Rational Asset Manager Fix Pack 3 (7.5.2.3) for 7.5.2
Rational Asset Manager Fix Pack 4 (7.5.2.4) for 7.5.2
Rational Asset Manager 7.5.3
Rational Asset Manager 7.5.3.1
Rational Asset Manager 7.5.3.2
Rational Asset Manager 7.5.3.3
Rational Asset Manager 7.5.4
Rational Asset Manager 7.5.4.1
Rational Asset Manager 7.5.4.2
Rational Asset Manager 7.5.4.3
Rational Asset Manager 7.5.4.4
Rational Asset Manager 7.5.4.5
Rational Asset Manager 7.5.4.6
Rational Asset Manager 7.5.4.7
Rational Asset Manager 7.5.4.9
Rational Asset Manager 7.5.4.8
Rational Asset Manager 7.5.4.10

APAR status

• Closed as program error.

Error description

• Client is using RAM 7.5.2, they found following issue:
  
  If create an asset, upload the attached 'Data Migration
  v1.1.pptx' as artifact, then download the pptx from RAM, the
  pptx file get corrupted and can not be opened with PowerPoint.
  
  I'm able to reproduce the problem on lab's RAM 7.5.2
  environment, and also able to reproduce the problem on local RAM
  7.5.1 and RAM 7.5.1.2;
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * RAM                                                          *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * 1. upload a pptx file as an artifact.                        *
  * 2.download the pptx.                                         *
  * pptx file can not be opened.                                 *
  *                                                              *
  * In MSOfficeUtil.java, RAM add the customer property          *
  * information. powerpoint can not recognize the third party    *
  * changes.                                                     *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• Fixed in
  https://jazz.net/jazz02/resource/itemName/com.ibm.team.workitem.
  WorkItem/96044
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  RATL ASSET MGR

• Fixed component ID

  5724R4200

Applicable component levels

• R752 PSY

     UP