PM95460: Symantec PGP Email Encryption does not allow ClearCase to be successfully installed.

Rational ClearQuest Fix Pack 12 (7.1.2.12) for 7.1.2
Rational ClearCase Fix Pack 12 (7.1.2.12) for 7.1.2
Rational ClearQuest Fix Pack 8 (8.0.0.8) for 8.0
Rational ClearCase Fix Pack 8 (8.0.0.8) for 8.0
Rational ClearQuest Fix Pack 1 (8.0.1.1) for 8.0.1
Rational ClearCase Fix Pack 1 (8.0.1.1) for 8.0.1
Rational ClearCase Fix Pack 14 (7.1.2.14) for 7.1.2
Rational ClearCase Fix Pack 11 (8.0.0.11) for 8.0
Rational ClearCase Fix Pack 4 (8.0.1.4) for 8.0.1
Rational ClearQuest Fix Pack 14 (7.1.2.14) for 7.1.2
Rational ClearQuest Fix Pack 11 (8.0.0.11) for 8.0
Rational ClearQuest Fix Pack 4 (8.0.1.4) for 8.0.1
Rational ClearCase Fix Pack 5 (8.0.1.5) for 8.0.1
Rational ClearCase Fix Pack 12 (8.0.0.12) for 8.0
Rational ClearCase Fix Pack 15 (7.1.2.15) for 7.1.2
Rational ClearQuest Fix Pack 5 (8.0.1.5) for 8.0.1
Rational ClearQuest Fix Pack 12 (8.0.0.12) for 8.0
Rational ClearQuest Fix Pack 15 (7.1.2.15) for 7.1.2
Rational ClearCase Fix Pack 6 (8.0.1.6) for 8.0.1
Rational ClearQuest Fix Pack 6 (8.0.1.6) for 8.0.1
Rational ClearCase Fix Pack 13 (8.0.0.13) for 8.0
Rational ClearCase Fix Pack 16 (7.1.2.16) for 7.1.2
Rational ClearQuest Fix Pack 13 (8.0.0.13) for 8.0
Rational ClearQuest Fix Pack 16 (7.1.2.16) for 7.1.2
Rational ClearQuest Fix Pack 17 (7.1.2.17) for 7.1.2
Rational ClearCase Fix Pack 17 (7.1.2.17) for 7.1.2
Rational ClearQuest Fix Pack 14 (8.0.0.14) for 8.0
Rational ClearCase Fix Pack 14 (8.0.0.14) for 8.0
Rational ClearQuest Fix Pack 7 (8.0.1.7) for 8.0.1
Rational ClearCase Fix Pack 7 (8.0.1.7) for 8.0.1
Rational ClearQuest Fix Pack 18 (7.1.2.18) for 7.1.2
Rational ClearCase Fix Pack 18 (7.1.2.18) for 7.1.2
Rational ClearQuest Fix Pack 15 (8.0.0.15) for 8.0
Rational ClearCase Fix Pack 15 (8.0.0.15) for 8.0
Rational ClearQuest Fix Pack 8 (8.0.1.8) for 8.0.1
Rational ClearCase Fix Pack 8 (8.0.1.8) for 8.0.1
Rational ClearQuest Fix Pack 19 (7.1.2.19) for 7.1.2
Rational ClearCase Fix Pack 19 (7.1.2.19) for 7.1.2
Rational ClearQuest Fix Pack 16 (8.0.0.16) for 8.0
Rational ClearCase Fix Pack 16 (8.0.0.16) for 8.0
Rational ClearQuest Fix Pack 9 (8.0.1.9) for 8.0.1
Rational ClearCase Fix Pack 9 (8.0.1.9) for 8.0.1
Rational ClearQuest Fix Pack 17 (8.0.0.17) for 8.0
Rational ClearCase Fix Pack 17 (8.0.0.17) for 8.0
Rational ClearQuest Fix Pack 10 (8.0.1.10) for 8.0.1
Rational ClearCase Fix Pack 10 (8.0.1.10) for 8.0.1
Rational ClearQuest Fix Pack 18 (8.0.0.18) for 8.0
Rational ClearCase Fix Pack 18 (8.0.0.18) for 8.0
Rational ClearQuest Fix Pack 11 (8.0.1.11) for 8.0.1
Rational ClearCase Fix Pack 11 (8.0.1.11) for 8.0.1
Rational ClearQuest Fix Pack 19 (8.0.0.19) for 8.0
Rational ClearCase Fix Pack 19 (8.0.0.19) for 8.0
Rational ClearQuest Fix Pack 12 (8.0.1.12) for 8.0.1
Rational ClearCase Fix Pack 12 (8.0.1.12) for 8.0.1
Rational ClearQuest Fix Pack 20 (8.0.0.20) for 8.0
Rational ClearCase Fix Pack 20 (8.0.0.20) for 8.0
Rational ClearQuest Fix Pack 13 (8.0.1.13) for 8.0.1
Rational ClearCase Fix Pack 13 (8.0.1.13) for 8.0.1
Rational ClearQuest Fix Pack 21 (8.0.0.21) for 8.0
Rational ClearCase Fix Pack 21 (8.0.0.21) for 8.0
Rational ClearQuest Fix Pack 14 (8.0.1.14) for 8.0.1
Rational ClearCase Fix Pack 14 (8.0.1.14) for 8.0.1
Rational ClearQuest Fix Pack 15 (8.0.1.15) for 8.0.1
Rational ClearCase Fix Pack 15 (8.0.1.15) for 8.0.1
Rational ClearQuest Fix Pack 16 (8.0.1.16) for 8.0.1
Rational ClearCase Fix Pack 16 (8.0.1.16) for 8.0.1
Rational ClearCase Fix Pack 17 (8.0.1.17) for 8.0.1
Rational ClearQuest Fix Pack 17 (8.0.1.17) for 8.0.1
Rational ClearQuest Fix Pack 18 (8.0.1.18) for 8.0.1
Rational ClearCase Fix Pack 18 (8.0.1.18) for 8.0.1
Rational ClearCase Fix Pack 19 (8.0.1.19) for 8.0.1
Rational ClearQuest Fix Pack 19 (8.0.1.19) for 8.0.1
Rational ClearCase Fix Pack 20 (8.0.1.20) for 8.0.1
Rational ClearQuest Fix Pack 20 (8.0.1.20) for 8.0.1
Rational ClearQuest Fix Pack 21 (8.0.1.21) for 8.0.1
Rational ClearCase Fix Pack 21 (8.0.1.21) for 8.0.1
Rational ClearCase Fix Pack 22 (8.0.1.22) for 8.0.1
Rational ClearQuest Fix Pack 22 (8.0.1.22) for 8.0.1
Rational ClearQuest Fix Pack 23 (8.0.1.23) for 8.0.1
Rational ClearCase Fix Pack 23 (8.0.1.23) for 8.0.1
Rational ClearQuest Fix Pack 24 (8.0.1.24) for 8.0.1
Rational ClearCase Fix Pack 24 (8.0.1.24) for 8.0.1
Rational ClearQuest Fix Pack 25 (8.0.1.25) for 8.0.1
Rational ClearCase Fix Pack 25 (8.0.1.25) for 8.0.1

APAR status

• Closed as program error.

Error description

• IBM Rational ClearCase will fail to install correctly if
  Symantec PGP Email Encryption is installed on the client.
  

Local fix

Problem summary

• Symantec PGP Desktop e-mail encryption service causes problems
  with the ALBD service startup during the install or upgrade
  operations. The ALBD service is preventing from starting,
  locking the operation.
  

Problem conclusion

• The IBM Rational ClearCase install process has been enhanced to
  prevent interference from third-party software.  This fix is
  delivered in IBM Rational ClearCase 7.1.2.12, 8.0.0.08 and
  8.0.1.01.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  CLEARQUEST WIN

• Fixed component ID

  5724G3600

Applicable component levels

• R712 PSY

     UP

• R800 PSY

     UP

• R801 PSY

     UP