APAR status
Closed as program error.
Error description
When attempting to open pdf output from report output versions using IE 32bit the download hangs. Not reproducible with IE 64bit or firefox but is reproducible with IE 32bit but can not be reproduced consistently From testing in house found it occur more frequent on my laptop connected via vpn and accessing an IBM Cognos env that is accessed over vpn vs doing the same test on the server, not over vpn (using remote desktop to the server). When directly on the server hosting IBM Cognos it takes 10-15 tries to reproduce the issue Client is getting similar results in their environment when using pc that using under group policy or not.
Local fix
Not an issue using adobe 11 with the following setting: Edit | P references Select Secuirty (Enhanced) under Categories and selec t the checkbox for 'Automatically trust documents with valid cer tification'
Problem summary
**************************************************************** * USERS AFFECTED: * * All Users * **************************************************************** * PROBLEM DESCRIPTION: * * See error description. * **************************************************************** * RECOMMENDATION: * * Upgrade to IBM Cognos Business Intelligence 10.2.1 Fix Pack * * 1 * ****************************************************************
Problem conclusion
Code Fix
Temporary fix
Comments
APAR Information
APAR number
PM90021
Reported component name
COG REPORT STUD
Reported component ID
5724W12RS
Reported release
A20
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2013-05-29
Closed date
2013-09-10
Last modified date
2013-09-10
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
COG REPORT STUD
Fixed component ID
5724W12RS
Applicable component levels
RA21 PSN
UP
[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSCHNWW","label":"Report Authoring v11x"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"A20","Edition":"","Line of Business":{"code":"","label":""}}]
Document Information
Modified date:
10 September 2013