IBM Support

PM90021: Large pdf output hangs when opened with IE 32bit

Subscribe

You can track all active APARs for this component.

 

APAR status

  • Closed as program error.

Error description

  • When attempting to open pdf output from report output versions
    using IE 32bit the download hangs.  Not reproducible with IE
    64bit or firefox but is reproducible with IE 32bit but can not
    be reproduced consistently From testing in house found it occur
    more frequent on my laptop connected via vpn and accessing an
    IBM Cognos env that is accessed over vpn vs doing the same test
    on the server, not over vpn (using remote desktop to the
    server). When directly on the server hosting IBM Cognos it takes
    10-15 tries to reproduce the issue Client is getting similar
    results in their environment when using pc that using under
    group policy or not.
    

Local fix

  • Not an issue using adobe 11 with the following setting: Edit | P
    references Select Secuirty (Enhanced) under Categories and selec
    t the checkbox for 'Automatically trust documents with valid cer
    tification'
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * All Users                                                    *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * See error description.                                       *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Upgrade to IBM Cognos Business Intelligence 10.2.1 Fix Pack  *
    * 1                                                            *
    ****************************************************************
    

Problem conclusion

  • Code Fix
    

Temporary fix

Comments

APAR Information

  • APAR number

    PM90021

  • Reported component name

    COG REPORT STUD

  • Reported component ID

    5724W12RS

  • Reported release

    A20

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2013-05-29

  • Closed date

    2013-09-10

  • Last modified date

    2013-09-10

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    COG REPORT STUD

  • Fixed component ID

    5724W12RS

Applicable component levels

  • RA21 PSN

       UP

[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSCHNWW","label":"Report Authoring v11x"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"A20","Edition":"","Line of Business":{"code":"","label":""}}]

Document Information

Modified date:
10 September 2013