PM89205: REPORT STUDIO AND BUSINESS INSIGHT ARE NOT WORKING IN FIREFOX 20 AND 21

APAR status

• Closed as unreproducible.

Error description

• Report Studio and Business Insight are not working in Firefox 20
  and 21??Both just show the buttons toolbar and then nothing is
  working there and we have tested it ??The reason why we logging
  that defect is based on the doc. of 10.1.1  supported env.:??14)
  The only version of Firefox that IBM actively supports is
  the?Extend Support Version of Firefox ESR 17
  (see??http://www.mozilla.org/en-US/firefox/organizations/).?If
  customers use  the non-ESR version of Firefox (version 10, 11,
  12,?) it is our best?estimation that changes in the current and
  future versions of the?Firefox browser will not cause issues
  with our product used as long as?Mozilla does not remove,
  explicitly or inadvertently disable?functionality that the
  browser based tools rely on. However we?recommend that you
  contact IBM support if you do encounter any such?issues. For
  browser levels higher than the levels that have been?certified
  with Cognos BI, Customer Support will accept usage-related?and
  defect-related service requests. As with operating system
  and?virtualization environments, if IBM support cannot recreate
  the issue?in our lab, we may ask the Cognos BI customer to
  recreate the problem?on a certified browser.??
  http://www-01.ibm.com/support/docview.wss?uid=swg27021368#web_br
  owser
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * All Users                                                    *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See error description.                                       *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Upgrade to IBM Cognos Business Intelligence 10.2.1 Fix Pack  *
  * 1                                                            *
  ****************************************************************
  

Problem conclusion

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  COG ADMINISTRAT

• Fixed component ID

  5724W12AD

Applicable component levels

• RA21 PSN

     UP