PM86118: TM1 9.5.2 FP3 HF4 Server crashes when trying to write data to SAP BW

APAR status

• Closed as program error.

Error description

• The customer is using the TM1 9.5.2 FP3 HF4 Server for Windwos
  x64 on Windows Server 2008 R2.  They are using the new Cenit BW
  Connection.  They tried to use it's write back functionality to
  write data from TM1 to their SAP BW.  Every time they tried to
  upload data from TM1 to their SAP BW, the TM1 server process
  (running as a Windows Service) crashes, no matter which target
  table/DSO they selected in their SAP BW.  Using Windows Error
  Reporting (WER) they created a full core dump.  They are asking
  TM1 Development to investigate the issue, to determine what
  caused the TM1 server crash and to deliver ASAP a hotsite
  addressing that cause.
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * All Users                                                    *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See error description.                                       *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Please upgrade to IBM Cognos TM1 10.2                        *
  ****************************************************************
  

Problem conclusion

• Code Fix
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TM1 TURBO INTEG

• Fixed component ID

  5724W49TI

Applicable component levels

• RA20 PSN

     UP