PM84739: COGNOS 10.2 BI EXCEL 2007 DATA FORMAT REPORT AGAINST INFORMIX DQM FAILS WITH "RSV-SRV-0040" WHEN RUN TO SAVE IN FILE SYSTEM.

APAR status

• Closed with unknown close code.

Error description

• Cognos 10.2 BI Excel 2007 data format report against Informix
  DQM to be saved in file system fails with
  error:?---?RSV-SRV-0040 The report server encountered an
  internal error. Check additional information associated with
  this error message. If cause of problem cannot be ascertained,
  increase the logging level in the IBM Cognos administration tool
  and reproduce the conditions that caused the error. If the
  problem persists, see the problem determination information on
  the IBM Cognos Support Portal page at
  http://www-947.ibm.com/support/entry/portal/Overview/Software/In
  formation_Management/Cognos_Business_Intelligence.
  CCLAssertError:0:Fatal: CCL_ASSERT(iter !=
  m_subStringsMap->end(m_memMgr));?---??Report is simple list
  report in Excel 2007 Data format and it is run by schedule to be
  saved in file system. Report has rather large amount of data.
  ??TEST SERVER ENVIRONMENT:?---?- Windows Server 2008 64bit?-
  Cognos 10.2 typical installation configured against Informix
  11.70 with both, native client and 64bit jdbc client?- Informix
  11.70 xC6 64bit, Informix iConnect 3.70 xC6 32bit native client,
  Informix 3.70 xC6 64bit JDBC drivers?- 4 CPUs, 8G memory ?-
  Initial JVM heap size for the query service (MB) (Requires
  QueryService restart)  4096  ?- JVM heap size limit for the
  query service (MB) (Requires QueryService restart)  6144 ???
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * All Users                                                    *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See error description.                                       *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Upgrade to IBM Cognos Business Intelligence 10.2 Refresh     *
  * Pack 1                                                       *
  ****************************************************************
  

Problem conclusion

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

Applicable component levels

• RA21 PSN

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