APAR status
Closed with unknown close code.
Error description
Cognos 10.2 BI Excel 2007 data format report against Informix DQM to be saved in file system fails with error:?---?RSV-SRV-0040 The report server encountered an internal error. Check additional information associated with this error message. If cause of problem cannot be ascertained, increase the logging level in the IBM Cognos administration tool and reproduce the conditions that caused the error. If the problem persists, see the problem determination information on the IBM Cognos Support Portal page at http://www-947.ibm.com/support/entry/portal/Overview/Software/In formation_Management/Cognos_Business_Intelligence. CCLAssertError:0:Fatal: CCL_ASSERT(iter != m_subStringsMap->end(m_memMgr));?---??Report is simple list report in Excel 2007 Data format and it is run by schedule to be saved in file system. Report has rather large amount of data. ??TEST SERVER ENVIRONMENT:?---?- Windows Server 2008 64bit?- Cognos 10.2 typical installation configured against Informix 11.70 with both, native client and 64bit jdbc client?- Informix 11.70 xC6 64bit, Informix iConnect 3.70 xC6 32bit native client, Informix 3.70 xC6 64bit JDBC drivers?- 4 CPUs, 8G memory ?- Initial JVM heap size for the query service (MB) (Requires QueryService restart) 4096 ?- JVM heap size limit for the query service (MB) (Requires QueryService restart) 6144 ???
Local fix
Problem summary
**************************************************************** * USERS AFFECTED: * * All Users * **************************************************************** * PROBLEM DESCRIPTION: * * See error description. * **************************************************************** * RECOMMENDATION: * * Upgrade to IBM Cognos Business Intelligence 10.2 Refresh * * Pack 1 * ****************************************************************
Problem conclusion
Temporary fix
Comments
APAR Information
APAR number
PM84739
Reported component name
COG REPORT STUD
Reported component ID
5724W12RS
Reported release
A20
Status
CLOSED URX
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2013-03-13
Closed date
2013-06-11
Last modified date
2013-06-11
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Applicable component levels
RA21 PSN
UP
[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSCHNWW","label":"Report Authoring v11x"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"A20","Edition":"","Line of Business":{"code":"","label":""}}]
Document Information
Modified date:
11 June 2013