PM78600: METRICS STUDIO PORTLET TIME OUT IN SHAREPOINT 2010

APAR status

• Closed as fixed if next.

Error description

• Metrics Studio portlet time out in Sharepoint 2010??After a
  Sharepoint 2010 page has been left open longer than the
  'Inactivity Timeout in Seconds' period in Cognos Connection we
  get the following error when we try and drill into Metrics
  Studio from the Sharepoint portlet.??DPR-ERR-2058 The dispatcher
  encountered an error while servicing a request: PF-BRG-6140 Not
  able to run the request.. ? ?If we then try and refresh the
  Sharepoint page, it flickers over and over??Issue reproduced in
  a testcase
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * All Users                                                    *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See error description.                                       *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Upgrade to IBM Cognos Business Intelligence 10.2 Refresh     *
  * Pack 1 or IBM Cognos Business Intelligence 10.1.1 Fix Pack 3 *
  ****************************************************************
  

Problem conclusion

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

Applicable component levels

• RA21 PSN

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