PM78236: USERS CAN'T LOGIN IN THE PORTAL DUE TO INSTABILITY AND INTERMITTENT ERROR MESSAGE. THE CREDENTIALS ARE NOT VALID ERROR.

APAR status

• Closed as fixed if next.

Error description

• User can't login on the Cognos portal intermittently. They
  receive an error saying: credentials are not valid.
  This issue is intermittent and when it occurs, users that are
  already logged onto the system are unaffected until they log off
  and try to re-authenticate. When the issue does occur, a server
  restart is required to temporarily resolve the issue until it
  reoccurs.        This issue does not occur for a specific
  user/users.
   Crossing the Date/time the issue has happened and Date/time of
  cogserver.log we have the message below:
  
                   0.192.32.88:9300    2280    2012-07-12
  08:30:59.574    -5                SESSION_MANAGER_SESSION_ID
  na    na    0    DIS.Session Management    Thread    DIS    1085
     2    Audit.Other.dis.DIS.session
  SESSIONS_TERMINATED    num_sessions    0    Success
          10.192.32.88:9300    2280    2012-07-12 08:30:59.574
  -5               SESSION_MANAGER_SESSION_ID    na    na    0
  DIS.Session Management    Thread    DIS    1085    2
  Audit.Other.dis.DIS.session                ACTIVE_SESSIONS
  num_sessions    0    Success
  10.192.32.88:9300    2280    2012-07-12 08:31:05.252    -5
          havePassportsExpired141
  24G9M2lsvj4sGy2w8yC9wqC2hvds4swyqqj8vC9j
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * All Users                                                    *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See error description.                                       *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Upgrade to IBM Cognos Business Intelligence 10.2 Refresh     *
  * Pack 1 or IBM Cognos Business Intelligence 10.1.1 Fix Pack 3 *
  ****************************************************************
  

Problem conclusion

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

Applicable component levels

• RA21 PSN

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