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PM77701: CM-CAM-4005 UNABLE TO AUTHENTICATE WITH CAS LOGIN SCREEN

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You can track all active APARs for this component.

 

APAR status

  • Closed as fixed if next.

Error description

  • After migrated from 10.1.1 to 10.2, when using LDAP namespace,
all existing and new report schedules failed with error
CM-CAM-4005 unable to authenticate.??cogserver.log?CM-REQ-4159
Content Manager returned an error in the response header. The
error 'cmAuthenticateFailed CM-CAM-4005 Unable to authenticate.
Check your security directory server connection and confirm the
credentials entered at login.' can be found in the response SOAP
header.??AAA trace - AAAclient.log?java.lang.RuntimeException:
Expected a single account object

Local fix

  • 



Problem summary


    

  • ****************************************************************
* USERS AFFECTED:                                              *
* All Users                                                    *
****************************************************************
* PROBLEM DESCRIPTION:                                         *
* See error description.                                       *
****************************************************************
* RECOMMENDATION:                                              *
* Upgrade to IBM Cognos Business Intelligence 10.2 Refresh     *
* Pack 1  or Upgrade to IBM Cognos Business Intelligence 10.2  *
* Fix Pack 1                                                   *
****************************************************************

    



Problem conclusion


    

  • 



Temporary fix


    

  • 



Comments


    

  • 



APAR Information




    

  • APAR number
    PM77701
    • 

  • Reported component name
    COG ADMINISTRAT
    • 

  • Reported component ID
    5724W12AD
    • 

  • Reported release
    A20
    • 

  • Status
    CLOSED  FIN
    • 

  • PE
    NoPE
    • 

  • HIPER
    NoHIPER
    • 

  • Special Attention
    NoSpecatt
    • 

  • Submitted date
    2012-11-26
    • 

  • Closed date
    2013-06-11
    • 

  • Last modified date
    2013-09-23
    • 





    

  • APAR is sysrouted FROM one or more of the following:
    

    • 

  • APAR is sysrouted TO one or more of the following:
    

    • 



Fix information


    



Applicable component levels


    

  • RA21  PSN
       UP
    • 








      
              
                            

              

              [{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSEP7J","label":"Cognos Business Intelligence"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"10.2","Edition":"","Line of Business":{"code":"","label":""}}]
              

                          

          
 
        

      

    

      

        

          

            
Document Information


            

            


                        

            Modified date:
            

            06 March 2023
            

            
                      

        


        

        


      

    

  



    

  

  
    
            

          
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