PM75198: SERVER CRASH

APAR status

• Closed as program error.

Error description

• Customer has had server crash - system has been stable for a few
  months. Nothing out of the ordinary was happening. They would
  like to know cause and if there is a fix for it - this has some
  urgency as the customer is trying to move their main DB to 9.5.2
  and this is not helping with their reliability
  concerns.????=SERVER DETAILS=??CPU: 16 Core 2.27 GHz Intel
  Xeon(R) X7560??Memory: 262,134Mb??Operating System: Windows 2008
  R2??Service Pack: SP1??Volumes: 299.90Gb NTFS, 21.69Gb NTFS
  free??TM1 Server version: 9.5.20100.18046????=CLIENT
  DETAILS=??Users access their TM1 service via a Microsoft Excel +
  TM1 Server??Explorer session running in a CITRIX
  environment.??Operating System: Windows 2003 x64 Sp2 R2??Memory:
  32gb ram??Servers:  HP Bl465G5 / G6's??Microsoft Excel: 2003
  (11.8346.8341) SP3??TM1 Client version: 9.5.20100.18049??
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * All Users                                                    *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See error description.                                       *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Upgrade to IBM Cognos TM1 9.5.2 FP3                          *
  ****************************************************************
  

Problem conclusion

• Code Fix
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TM1 SERVER

• Fixed component ID

  5724W49SE

Applicable component levels

• R952 PSN

     UP