PM73583: ccmdb backup -synced_files fails on some databases

Rational Synergy Fix Pack 4 (7.2.0.4) for 7.2
Rational Synergy Fix Pack 6 (7.2.0.6) for 7.2
Rational Synergy Interim Fix 1 for 7.2.0.6
Rational Synergy Interim Fix 2 for 7.2.0.6
Rational Synergy Fix Pack 7 (7.2.0.7) for 7.2
Rational Synergy Interim Fix 1 for 7.2.0.7
Rational Synergy Interim Fix 2 for 7.2.0.7
Rational Synergy Interim Fix 3 for 7.2.0.7

APAR status

• Closed as program error.

Error description

• When you backup a database with the 'synced_files' option on
  some databases this can fail.
  For example:
  ccmdb backup \\ServerX\ccmdb\databaseA k -t
  \\ServerX\scm\MyBackup.sbk /synced_files d:\backup_sync
  Gives an error:
  Error synching file directories: Permission denied Cannot open
  target file d:
  \backup_sync\databaseA\st_root\archive\ccm_delta\source\text2\pr
  oject\#1234\0123456789.4.zip:
  When you investigate the file you see that the file is the wrong
  size and it is not possible to open it.
  When you try open it using notepad the size is immediately set
  to 0.
  The backup will fail until you manually copy the corrupt file
  from synergy database.
  The backup will work until same problem appear on another file
  in cache.
  This problem occurs in release 7.2.0.1, 7.2.0.2
  

Local fix

Problem summary

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  * USERS AFFECTED:                                              *
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  * PROBLEM DESCRIPTION:                                         *
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  * RECOMMENDATION:                                              *
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  ccmdb backup -synced_files fails on some databases
  

Problem conclusion

• Fixed in Rational Synergy 7.2.0.4.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TLOGIC SYNERGY

• Fixed component ID

  5724V66SN

Applicable component levels

• R720 PSN

     UP