PM72730: DISPATCHER SERVERS HANG FOR 10-15 MINUTES, THEN RECOVER.

APAR status

• Closed as program error.

Error description

• Cognos 10.1.1 environment is hanging multiple times a day. When
  the issue occurs, the portal cannot be logged into and the
  dispatch URL hangs.??The Content Manager url can be hit
  (http://cm01:9302/p2pd/servlet) and does indicate that it is
  running.??The server appears to recover after 10-15
  minutes.??Additionally, the java on the dispatcher machines at
  the time of the issue are going through modes of ?spiking to
  700% CPU usage (Linux machine - so it is using several cores).
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * All Users                                                    *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See error description.                                       *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Upgrade to IBM Cognos Business Intelligence 10.1.1 Fix Pack  *
  * 2                                                            *
  * or Upgrade to IBM Cognos Business Intelligence 10.2 Refresh  *
  * Pack 1 or upgrade to IBM Cognos Business Intelligence 10.2.1 *
  * Fix Pack 3                                                   *
  ****************************************************************
  

Problem conclusion

• Code Fix
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  COG INSTALL CON

• Fixed component ID

  5724W12IC

Applicable component levels

• RA11 PSN

     UP