IBM Support

PM71689: TM1 SERVER CRASH WHEN OPENING XLS APPLICATION

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You can track all active APARs for this component.

 

APAR status

  • Closed as program error.

Error description

  • Customer has upgraded a TM1 model from 9.5.2 to v10.1.?Model
    worked fine until install of FP1. After installing the fixpack
    the TM1 Server windows service crashed whilst the customer was
    opening?an XLS application from the application folder.???
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * All Users                                                    *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * See error description.                                       *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Upgrade to IBM Cognos TM1 9.5.2 FP3 or 10.1.1 FP1            *
    ****************************************************************
    

Problem conclusion

  • Code Fix
    

Temporary fix

Comments

APAR Information

  • APAR number

    PM71689

  • Reported component name

    TM1 SERVER

  • Reported component ID

    5724W49SE

  • Reported release

    A10

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2012-08-28

  • Closed date

    2012-12-14

  • Last modified date

    2013-03-14

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TM1 SERVER

  • Fixed component ID

    5724W49SE

Applicable component levels

  • R952 PSN

       UP

[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SS9RXT","label":"Cognos TM1"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"10.1.0","Edition":"","Line of Business":{"code":"","label":""}}]

Document Information

Modified date:
21 September 2021