PM71241: Wrongly initialized backend session causes unhelpful error message

Rational Synergy Fix Pack 3 (7.2.0.3) for 7.2
Rational Synergy Fix Pack 7 (7.1.0.7) for 7.1
Rational Synergy Fix Pack 6 (7.2.0.6) for 7.2
Rational Synergy Interim Fix 3 for 7.1.0.7
Rational Synergy Interim Fix 4 for 7.1.0.7
Rational Synergy Interim Fix 1 for 7.2.0.6
Rational Synergy Interim Fix 2 for 7.2.0.6
Rational Synergy Interim Fix 5 for 7.1.0.7
Rational Synergy Fix Pack 7 (7.2.0.7) for 7.2
Rational Synergy Interim Fix 1 for 7.2.0.7
Rational Synergy Interim Fix 2 for 7.2.0.7
Rational Synergy Interim Fix 3 for 7.2.0.7

APAR status

• Closed as program error.

Error description

• This is a rare case where a backend session became wrongly
  initialized.  There are no clear steps to reproduce, but the
  backend session UI log for the user will contain the following
  errors:
  
  ACcent execution aborted in module work_area, file
  src/base/work_area.ac, line 8885
  ACcent execution aborted in module base, file src/base/base.ac,
  line 5458
  ACcent execution aborted in module civersion, file
  src/foci/civersion.ac, line 10567
  ACcent execution aborted in module apiproj, file
  src/api/apiproj.ac, line 6215
   ACcent execution aborted in module apigen, file
  src/api/apigen.ac, line 3413
  
  And in the ccm_client.log the following unhelpful message would
  appear:
  
   --- Begin Error Reporting ---
   Unexpected result. Operation failed for unknown reason.
   --- End Error Reporting ---
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  Wrongly initialized backend session causes unhelpful error
  message
  

Problem conclusion

• Fixed in Rational Synergy 7.2.0.3, and will be fixed in
  Rational Synergy 7.1.0.7.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TLOGIC SYNERGY

• Fixed component ID

  5724V66SN

Applicable component levels

• R710 PSN

     UP