PM71175: CQ Web will sometimes detach a CQRPC process without it actually being terminated

Rational ClearQuest Fix Pack 09 (7.1.2.9) for 7.1.2
Rational ClearQuest Fix Pack 05 (8.0.0.5) for 8.0
Rational ClearQuest Fix Pack 14 (7.1.2.14) for 7.1.2
Rational ClearQuest Fix Pack 11 (8.0.0.11) for 8.0
Rational ClearQuest Fix Pack 12 (8.0.0.12) for 8.0
Rational ClearQuest Fix Pack 15 (7.1.2.15) for 7.1.2
Rational ClearQuest Fix Pack 13 (8.0.0.13) for 8.0
Rational ClearQuest Fix Pack 16 (7.1.2.16) for 7.1.2
Rational ClearQuest Fix Pack 17 (7.1.2.17) for 7.1.2
Rational ClearQuest Fix Pack 14 (8.0.0.14) for 8.0
Rational ClearQuest Fix Pack 18 (7.1.2.18) for 7.1.2
Rational ClearQuest Fix Pack 15 (8.0.0.15) for 8.0
Rational ClearQuest Fix Pack 19 (7.1.2.19) for 7.1.2
Rational ClearQuest Fix Pack 16 (8.0.0.16) for 8.0
Rational ClearQuest Fix Pack 17 (8.0.0.17) for 8.0
Rational ClearQuest Fix Pack 18 (8.0.0.18) for 8.0
Rational ClearQuest Fix Pack 19 (8.0.0.19) for 8.0
Rational ClearQuest Fix Pack 20 (8.0.0.20) for 8.0
Rational ClearQuest Fix Pack 21 (8.0.0.21) for 8.0

APAR status

• Closed as program error.

Error description

• CQ Web will sometimes detach a CQRPC process without it actually
  being terminated.
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
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  * PROBLEM DESCRIPTION:                                         *
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  * RECOMMENDATION:                                              *
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  When a ClearQuest Web CQRPC process reaches the 'Recycle
  Server Lifetime Limit', it is marked for termination by the
  CM Server. If the CQRPC process fails to exit, it will
  appear as hung in the process list and will run indefinitely
  if not terminated manually. Processes like that can and
  should be terminated to prevent them from consuming
  unnecessary resources such as CPU or Memory.
  

Problem conclusion

• A fix is available in ClearQuest 7.1.2.9 and 8.0.0.5.
  
  A fix has been made to use a PERL script, called
  cqrpccleanup.pl, to address this issue. This script is run
  automatically by the CM Server periodically based on an
  MBean value cqrpcAbandonedProcessCleanupInterval.
  The script checks the PIDs of the cqprc processes that are
  running in CM Server and that are running on the machine
  itself. It terminates the processes that are not in the CM
  Server list and that have been up for at least 5 minutes.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  CLEARQUEST UNIX

• Fixed component ID

  5724G3601

Applicable component levels

• R711 PSN

     UP