PM70219: Update members in web mode may cause engine to crash

Rational Synergy Fix Pack 3 (7.2.0.3) for 7.2
Rational Synergy Fix Pack 7 (7.1.0.7) for 7.1
Rational Synergy Fix Pack 6 (7.2.0.6) for 7.2
Rational Synergy Interim Fix 3 for 7.1.0.7
Rational Synergy Interim Fix 4 for 7.1.0.7
Rational Synergy Interim Fix 1 for 7.2.0.6
Rational Synergy Interim Fix 2 for 7.2.0.6
Rational Synergy Interim Fix 5 for 7.1.0.7
Rational Synergy Fix Pack 7 (7.2.0.7) for 7.2
Rational Synergy Interim Fix 1 for 7.2.0.7
Rational Synergy Interim Fix 2 for 7.2.0.7
Rational Synergy Interim Fix 3 for 7.2.0.7

APAR status

• Closed as program error.

Error description

• At some customer sites, running an Update Members on a project
  in a Synergy web mode session will cause the engine to crash.
  It happens when the Update Members operation requires many
  object versions in the same directory to be replaced.
  
  The symptom is that output from the Update Members operation
  appears to stop being displayed, before it is complete, and the
  message ''Warning: Lost connection to engine, exiting' appears
  in the ccm_client.log and the back end UI log, before a message
  indicating that update completed:
  
  Using directory entry ?filename? for object version
  ?dir-4-part-name?:
  '?filenameA-4-part-name?' is now bound under
  '?dir-4-part-name?'.
  '?filenameB-4-part-name?' is now bound under
  '?dir-4-part-name?'.
  '?filenameC-4-part-name?' is now bound under
  '?dir-4-part-name?'.
  Warning: Lost connection to engine, exiting
  Update completed.  See Message View for details.
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
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  * PROBLEM DESCRIPTION:                                         *
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  * RECOMMENDATION:                                              *
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  Update members in web mode may cause engine to crash
  

Problem conclusion

• Fixed in Rational Synergy 7.2.0.3, and will be fixed in
  Rational Synergy 7.1.0.7.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TLOGIC SYNERGY

• Fixed component ID

  5724V66SN

Applicable component levels

• R710 PSN

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