PM69164: Active CM hung, failover failed

APAR status

• Closed as program error.

Error description

• Corefile:  Thread 211 (process 1103):  #0  0x77f3d4b2 in
  __lll_lock_wait () from ./lib/libc.so.6  #1  0x77ee236c in
  ptmalloc_lock_all () from ./lib/libc.so.6  #2  0x77f04128 in
  fork () from ./lib/libc.so.6  #3  0x77fd0bf8 in fork () from
  ./lib/libpthread.so.0  #4  0x77d20f1c in j9dump_create () from
  ./opt/WebSphere/AppServer/java/jre/bin/libj9prt23.so  #5
  0x77b18a7c in doSystemDump () from
  ./opt/WebSphere/AppServer/java/jre/bin/libj9dmp23.so  #6
  0x77b1aeca in protectedDumpFunction () from
  ./opt/WebSphere/AppServer/java/jre/bin/libj9dmp23.so  #7
  0x77d291c6 in j9sig_protect () from
  ./opt/WebSphere/AppServer/java/jre/bin/libj9prt23.so  #8
  0x77b1ae8c in runDumpFunction () from
  ./opt/WebSphere/AppServer/java/jre/bin/libj9dmp23.so  #9
  0x77b1ad28 in runDumpAgent () from
  ./opt/WebSphere/AppServer/java/jre/bin/libj9dmp23.so  #10
  0x77b1eab0 in triggerDumpAgents () from
  ./opt/WebSphere/AppServer/java/jre/bin/libj9dmp23.so  #11
  0x77b1c582 in abortHandler () from
  ./opt/WebSphere/AppServer/java/jre/bin/libj9dmp23.so  #12
  <signal handler called>  #13 0x77ea2f84 in raise () from
  ./lib/libc.so.6  #14 0x77ea4172 in abort () from ./lib/libc.so.6
   #15 0x77ed967a in __libc_message () from ./lib/libc.so.6  #16
  0x77ede8c4 in malloc_printerr () from ./lib/libc.so.6  #17
  0x77edfad2 in free () from ./lib/libc.so.6  #18 0x6a81ebde in
  PR_Free (ptr=0x46114098) at
  ../../../../pr/src/malloc/prmem.c:490  #19 0x6ec07136 in
  prldap_session_arg_free (prsesspp=0x496d7614) at ldappr-io.c:570
   #20 0x6ec07018 in prldap_disposehandle (ld=0x46077720,
  sessionarg=0x46002f10) at ldappr-io.c:532  #21 0x6ad4f2dc in
  ldap_ld_free (ld=0x46077720, serverctrls=0x0, clientctrls=0x0,
  close=1) at unbind.c:144  #22 0x6ad4eadc in ldap_unbind
  (ld=0x46077720) at unbind.c:60  #23 0x6a9c3af2 in
  LdapAPIWrapper_ldap_unbind () from
  ./cognos8/disp1/./bin/libCAM_AAA_AuthLDAP.so  #24 0x6a9facf0 in
  verifyCredentials () from
  ./cognos8/disp1/./bin/libCAM_AAA_AuthLDAP.so  #25 0x6a9ac458 in
  Cpp_LDAPAuthenticate () from
  ./cognos8/disp1/./bin/libCAM_AAA_AuthLDAP.so  #26 0x6c08453e in
  CAM_AAA_AuthProvider::Authenticate () from
  ./cognos8/disp1/bin/libCAM_AAA_Engine.so  #27 0x6c03fc68 in
  CAM_AAA_Engine::ExecuteAuthenticateRequest () from
  ./cognos8/disp1/bin/libCAM_AAA_Engine.so  #28 0x6c06e48a in
  CAM_AAA_Engine::Authenticate () from
  ./cognos8/disp1/bin/libCAM_AAA_Engine.so  #29 0x6c0256a4 in
  CAM_AAA_Authenticate () from
  ./cognos8/disp1/bin/libCAM_AAA_Engine.so  #30 0x7232a348 in
  Java_com_cognos_CAM_AAA_Authenticate () from
  ./cognos8/disp1/bin/libCAM_AAA_JNI.so  #31 0x762eadee in ?? ()
  #32 0x77d95228 in javaProtectedThreadProc () from
  ./opt/WebSphere/AppServer/java/jre/bin/libj9vm23.so  #33
  0x77d291c6 in j9sig_protect () from
  ./opt/WebSphere/AppServer/java/jre/bin/libj9prt23.so  #34
  0x77d93a18 in javaThreadProc () from
  ./opt/WebSphere/AppServer/java/jre/bin/libj9vm23.so  #35
  0x77db6ce8 in thread_wrapper () from
  ./opt/WebSphere/AppServer/java/jre/bin/libj9thr23.so  #36
  0x77fc854c in start_thread () from ./lib/libpthread.so.0  #37
  0x77f32bf2 in thread_start () from ./lib/libc.so.6
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * All Users                                                    *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See error description.                                       *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Upgrade to Cognos BI Server 10.2                             *
  *  or  Upgrade to IBM Cognos Business Intelligence 10.1.1 Fix  *
  * Pack 2                                                       *
  ****************************************************************
  

Problem conclusion

• Code Fix
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  COG8 BI COG CON

• Fixed component ID

  5724W12CC

Applicable component levels

• RA11 PSN

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