PM68968: A USERS CREDENTIALS MAY NOT BE PREPOPULATED IN THE LOGON DIALOG AS EXPECTED

APAR status

• Closed as program error.

Error description

• This issue is seen using a BB 9900 or 9930.  Credential caching
  has been set to 8760 so each time the user is prompted to logon;
  their credentials should be prepopulated.  In most cases it
  appears to do so except when the Mobile app has been left to run
  in the background (via BB the end/power key), wait for 24 hours
  to pass and then open the Mobile app again, the logon dialog
  appears but is no longer prepopulated with the users
  credentials.
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * All Users                                                    *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See error description.                                       *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Upgrade to IBM Cognos Mobile 10.2 Fix Pack 1                 *
  ****************************************************************
  

Problem conclusion

• Code Fix
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  COG8 GO MOBILE

• Fixed component ID

  5724W20GM

Applicable component levels

• RA20 PSN

     UP