PM68658: ClearCase 7.1.2.x online help may fail with DLL relocation errors due to IBM JRE APAR IV14926

Rational ClearCase Fix Pack 09 (7.1.2.9) for 7.1.2
Rational ClearCase Fix Pack 05 (8.0.0.5) for 8.0
Rational ClearCase Fix Pack 14 (7.1.2.14) for 7.1.2
Rational ClearCase Fix Pack 11 (8.0.0.11) for 8.0
Rational ClearCase Fix Pack 12 (8.0.0.12) for 8.0
Rational ClearCase Fix Pack 15 (7.1.2.15) for 7.1.2
Rational ClearCase Fix Pack 13 (8.0.0.13) for 8.0
Rational ClearCase Fix Pack 16 (7.1.2.16) for 7.1.2
Rational ClearCase Fix Pack 17 (7.1.2.17) for 7.1.2
Rational ClearCase Fix Pack 14 (8.0.0.14) for 8.0
Rational ClearCase Fix Pack 18 (7.1.2.18) for 7.1.2
Rational ClearCase Fix Pack 15 (8.0.0.15) for 8.0
Rational ClearCase Fix Pack 19 (7.1.2.19) for 7.1.2
Rational ClearCase Fix Pack 16 (8.0.0.16) for 8.0
Rational ClearCase Fix Pack 17 (8.0.0.17) for 8.0
Rational ClearCase Fix Pack 18 (8.0.0.18) for 8.0
Rational ClearCase Fix Pack 19 (8.0.0.19) for 8.0
Rational ClearCase Fix Pack 20 (8.0.0.20) for 8.0
Rational ClearCase Fix Pack 21 (8.0.0.21) for 8.0

APAR status

• Closed as program error.

Error description

• On the second invocation of an IBM Rational ClearCase 'cleartool
  man' command on a system running 32-bit Microsoft Windows XP
  SP3, the following error occurs:
  -------------------------------------------
  Java.exe Illegal System DLL Relocation
  
  The system DLL user32.dll was relocated in memory. The
  application will
  not run properly. The relocation occurred because the DLL
  C:\Program Files\RationalSDLC\common\JAVA5.0\jre\classic\jvm.dll
  occupied an address range reserved for
  Windows system DLLs. The vendor supplying the DLL should be
  contacted
  for a new DLL.
  -------------------------------------------
  
  Investigation through IBM's Java Technology center pointed to
  Java APAR IV14926.
  
  The only current workaround to this issue is to run the
  following command before running the second 'cleartool man'
  command:
  taskkill /f /im javaw.exe
  
  This will kill the local web server that is spawned by the first
  cleartool man command and allow the next one to spawn
  successfully.
  

Local fix

Problem summary

• ClearCase 7.1.2.x online help may fail with DLL relocation
  errors due to IBM JRE APAR IV14926
  

Problem conclusion

• A fix is available in clearcase version 7.1.2.9
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  CC CHG MGMT SOL

• Fixed component ID

  5724G3400

Applicable component levels

• R800 PSY

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