PM68639: Clicking on Manage Reports button as CQ no admin user throws error:Could not get the Rational Report Management Server URL

Rational ClearQuest Fix Pack 08 (7.1.2.8) for 7.1.2
Rational ClearQuest Fix Pack 04 (8.0.0.4) for 8.0
Rational ClearQuest Fix Pack 14 (7.1.2.14) for 7.1.2
Rational ClearQuest Fix Pack 11 (8.0.0.11) for 8.0
Rational ClearQuest Fix Pack 12 (8.0.0.12) for 8.0
Rational ClearQuest Fix Pack 15 (7.1.2.15) for 7.1.2
Rational ClearQuest Fix Pack 13 (8.0.0.13) for 8.0
Rational ClearQuest Fix Pack 16 (7.1.2.16) for 7.1.2
Rational ClearQuest Fix Pack 17 (7.1.2.17) for 7.1.2
Rational ClearQuest Fix Pack 14 (8.0.0.14) for 8.0
Rational ClearQuest Fix Pack 18 (7.1.2.18) for 7.1.2
Rational ClearQuest Fix Pack 15 (8.0.0.15) for 8.0
Rational ClearQuest Fix Pack 19 (7.1.2.19) for 7.1.2
Rational ClearQuest Fix Pack 16 (8.0.0.16) for 8.0
Rational ClearQuest Fix Pack 17 (8.0.0.17) for 8.0
Rational ClearQuest Fix Pack 18 (8.0.0.18) for 8.0
Rational ClearQuest Fix Pack 19 (8.0.0.19) for 8.0
Rational ClearQuest Fix Pack 20 (8.0.0.20) for 8.0
Rational ClearQuest Fix Pack 21 (8.0.0.21) for 8.0

APAR status

• Closed as program error.

Error description

• After configuring and deploying Report Launcher for ClearQuest
  server, clicking on the button Manage Reports when logging on CQ
  as non-admin user, the following error is thrown in any browser
  vendor/version:
  'Could not get the Rational Report Management Server URL'
  
  Steps to reproduce:
  1- Install, configure and deploy Report Launcher on CQ v.
  8.0.0.3 as described in the info center:
  http://publib.boulder.ibm.com/infocenter/cqhelp/v8r0m0/topic/com
  .ibm.rational.clearquest.reporting.doc/topics/c_rpt_rl4cq_deploy
  _WAS.htm
  2- Activate the Manage Reports button from CQ Site
  Administration menu as described here:
  http://publib.boulder.ibm.com/infocenter/cqhelp/v8r0m0/topic/com
  .ibm.rational.clearquest.user_web.doc/topics/c_rpt_run.htm
  3- Login to CQWeb as admin user, click on Manage Reports button,
  the ClearQuest Reporting windows shows up as expected.
  4- Login to CQWeb as non-admin user, ex. 'user', an error
  message pops up; 'Could not get the Rational Report Management
  Server URL' and the expected window is not loaded.
  
  Attached is a screenshot of the error.
  The CM server SystemOut.log showing the following error:
  [7/11/12 14:46:22:875 CEST] 00000026 CMLogger      I
  com.ibm.rational.stp.server.cq.CqSessionManager createSession
  CRVSV0901I ClearQuest login of user: user -- 8.0.0/SAMPL on
  server 'ClearQuest - 0.6112'
  [7/11/12 14:46:24:562 CEST] 00000026 CQWeb         E SiteAdmin
  getVegaReportServer You are not authorized to perform this
  operation, current user id is user
  
  This was working as fine till 8.0.0.2.
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  After configuring and deploying the Report Launcher for
  ClearQuest Web, non-admin users who click on the Manage
  Reports button receive the following error message "Could
  not get the Rational Report Management Server URL"
  

Problem conclusion

• A fix is available in ClearQuest 7.1.2.8 and 8.0.0.4.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  CLEARQUEST UNIX

• Fixed component ID

  5724G3601

Applicable component levels

• R712 PSN

     UP