PM66620: BUSINESS INSIGHT THROWS THE CONTENT CANNOT BE DISPLAYED THE URL ADDRESS IS UNAVAILABLE, WHEN APPTIER IS NOT INTERNET CONNECTED

APAR status

• Closed as program error.

Error description

• In Business Insight, a webpage widget can be dragged into the
  workspace. When a User enters a valid address that is within the
  CAF Valid Domain list, and the Application Tier dispatcher is
  not connected to the internet, the error:??The content cannot be
  displayed. The URL address is unavailable. To fix this, provide
  a valid URL address in the Properties??After the user clicks OK,
  the page loads correctly.??BUX trace
  shows:?Trace.BUX.com.ibm.cognos.bux.proxy.ProxyHandler
  [DEBUG]?com.ibm.cognos.bux.proxy.ProxyHandler - URL:
  <externalhost> Status?Code: 401
  com.ibm.cognos.bux.proxy.ProxyHandler
  TRACE??or??Trace.BUX.com.ibm.cognos.bux.proxy.ProxyHandler?[ERRO
  R]
  com.ibm.cognos.bux.proxy.ProxyHandler -
  <externalhost>?Stacktrace: java.net.UnknownHostException:
  <externalhost>??Depending on the level of severance from the
  Internet??
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * All Users                                                    *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See error description.                                       *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Upgrade to Cognos BI Server 10.2                             *
  ****************************************************************
  

Problem conclusion

• Code Fix
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  COG BUS INSIGHT

• Fixed component ID

  5724W12BA

Applicable component levels

• RA20 PSN

     UP