PM65955: PROBLEM SENDING REPORTS TO IPAD

APAR status

• Closed as program error.

Error description

• Sending a report to iPad fails with 'The Mobile service has
  caught an exception: com.cognos.mobile.common.CMException:
  (code 1111)'. Differen IO exceptions are logged as the cause in
  mob.log. Once in many attempts a report was sent to iPad
  successfully.
  

Local fix

• To avoid the problem the user account membership must be limited
   to 10-15 Groups/Roles.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * Users of IBM Cognos Mobile, which are part of a large number *
  * of Groups and Roles, tens or possibly hundreds of groups.    *
  * Depending on the environment it could happen with users      *
  * members of 30+ groups or 50+ groups.                         *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See error description.                                       *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Upgrade to IBM Cognos Mobile 10.2 Fix Pack P2                *
  ****************************************************************
  

Problem conclusion

• Code Fix
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  COG8 GO MOBILE

• Fixed component ID

  5724W20GM

Applicable component levels

• RA20 PSN

     UP