PM64749: ClearQuest 'Invalid Credentials' error from CTE reported after login in CCRC WAN server with 'Store Credentials' checked

Rational ClearCase Fix Pack 06 (8.0.0.6) for 8.0
Rational ClearCase Fix Pack 11 (8.0.0.11) for 8.0
Rational ClearCase Fix Pack 12 (8.0.0.12) for 8.0
Rational ClearCase Fix Pack 13 (8.0.0.13) for 8.0
Rational ClearCase Fix Pack 14 (8.0.0.14) for 8.0
Rational ClearCase Fix Pack 15 (8.0.0.15) for 8.0
Rational ClearCase Fix Pack 16 (8.0.0.16) for 8.0
Rational ClearCase Fix Pack 17 (8.0.0.17) for 8.0
Rational ClearCase Fix Pack 18 (8.0.0.18) for 8.0
Rational ClearCase Fix Pack 19 (8.0.0.19) for 8.0
Rational ClearCase Fix Pack 20 (8.0.0.20) for 8.0
Rational ClearCase Fix Pack 21 (8.0.0.21) for 8.0

APAR status

• Closed as program error.

Error description

• Headline:
  Logging in a ClearQuest database in CTE after logging in the
  CCRC WAN server with 'Store Credentials' checked results in an
  'Invalid Credentials' ClearQuest error.
  
  APAR Description:
  In ClearTeamExplorer user selects a web view in a UCM project
  integrated with ClearQuest connected to schema repository
  ?SchRep1?.
  After user has successfully authenticated against the CCRC WAN
  server, and also successfully against the ClearQuest database
  with 'Store Credentials' checked, if then user tries from within
  the CTE to access *another* schema repository ?SchRep2?, user
  gets the following error window:
  
  Error
  An error has occurred. See details for additional information.
  Incorrect user name or password for schema repository ?SchRep2?.
  Please try again.
  CRVSV0901I ClearQuest login of user: CRVSV0775E This login is
  forbidden:
  CRMMD1881E Invalid Credentials: Either the login or the password
  is incorrect.
  OK
  
  After clicking OK, a traditional login screen is prompted to the
  user, but it continues looping no matter how many time the
  correct userid and password are entered.
  
  
  WORKAROUND:
  1. Right-click on the schema repository you cannot connect to
  (in the above steps, ?SchRep2?), select 'Clear Stored
  Credentials' and try again.
  2. First connect to all the schema repositories that you would
  like to check, and only then authenticate against the CCRC WAN
  server.
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
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  * PROBLEM DESCRIPTION:                                         *
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  * RECOMMENDATION:                                              *
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  Logging in a ClearQuest database in CTE after logging in the
  CCRC WAN server with "Store Credentials" checked results in
  an "Invalid Credentials" ClearQuest error.
  

Problem conclusion

• A fix is available in ClearCase version 8.0.0.6
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  CLEARCASE WIN

• Fixed component ID

  5724G2900

Applicable component levels

• R800 PSN

     UP