PM62283: USER ACTIONS CAUSING POWERPLAY CLIENT 10.1.1 TO FREEZE/HANG

APAR status

• Closed as program error.

Error description

• When a user performs relatively normal operations within
  PowerPlay Client, such as drilling down and back up, the
  application will intermittently freeze/hang and Windows will
  forcefully close it causing the user to have to re-start from
  the last save-point. ??This freeze/hang scenario can be
  consistently recreated on a Windows 7 64bit PC and Windows XP.
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * All Users                                                    *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See error description.                                       *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Upgrade to IBM Cognos 10 Business Intelligence 10.1.1 Fix    *
  * Pack 1                                                       *
  ****************************************************************
  

Problem conclusion

• Code Fix
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  POWPLAY CLIENT

• Fixed component ID

  5724W68PC

Applicable component levels

• RA11 PSN

     UP