PM61378: CRASH TM1 9.5.2 FP1 SERVER FOR WINDOWS X64

APAR status

• Closed as program error.

Error description

• The customer is running the TM1 9.5.2 FP1 Server for Windows x64
  (Build Number 9.5.20100.18046).??????After a dimension update
  the TM1 Server updated the cube dependencies and crashed. Since
  then the customer is suffering multiple TM1 server crashes every
  day.??????The customer is using TM1 as a datasource for their
  Cognos BO 10.1.1 reports. After the dimension update one of
  these BI reports is running for some time before logging the
  error message in the cogserver.log logfile:????XQE-CON-0007 XQE
  error encountered: XMD-ERR-0001 Query execution failed. ??The
  data provider returned an error message: XQE-EXE-0004 QFWBridge
  has returned an error: TM1-ERR-0061 The MDX query submitted to
  TM1 server failed during execution. The TM1 error code is 85.
  The TM1 error message is "SystemServerConnectionInvalid".
  ????After the error message has been logged in the cogserver.log
  logfile the Windows Task Manager no longer displays the TM1
  server process.??
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * All Users                                                    *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See error description.                                       *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Please upgrade to IBM Cognos TM1 10.1.1 or IBM Cognos TM1    *
  * 9.5.2 FP3                                                    *
  ****************************************************************
  

Problem conclusion

• Code Fix
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TM1 SERVER

• Fixed component ID

  5724W49SE

Applicable component levels

• RA11 PSN

     UP