PM61242: ATTACHMENTS CANNOT BE ADDED AFTER USER SESSION IS TIMED OUT IN CQWEB

Rational ClearQuest Fix Pack 09 (7.1.2.9) for 7.1.2
Rational ClearQuest Fix Pack 05 (8.0.0.5) for 8.0
Rational ClearQuest Fix Pack 14 (7.1.2.14) for 7.1.2
Rational ClearQuest Fix Pack 11 (8.0.0.11) for 8.0
Rational ClearQuest Fix Pack 12 (8.0.0.12) for 8.0
Rational ClearQuest Fix Pack 15 (7.1.2.15) for 7.1.2
Rational ClearQuest Fix Pack 13 (8.0.0.13) for 8.0
Rational ClearQuest Fix Pack 16 (7.1.2.16) for 7.1.2
Rational ClearQuest Fix Pack 17 (7.1.2.17) for 7.1.2
Rational ClearQuest Fix Pack 14 (8.0.0.14) for 8.0
Rational ClearQuest Fix Pack 18 (7.1.2.18) for 7.1.2
Rational ClearQuest Fix Pack 15 (8.0.0.15) for 8.0
Rational ClearQuest Fix Pack 19 (7.1.2.19) for 7.1.2
Rational ClearQuest Fix Pack 16 (8.0.0.16) for 8.0
Rational ClearQuest Fix Pack 17 (8.0.0.17) for 8.0
Rational ClearQuest Fix Pack 18 (8.0.0.18) for 8.0
Rational ClearQuest Fix Pack 19 (8.0.0.19) for 8.0
Rational ClearQuest Fix Pack 20 (8.0.0.20) for 8.0
Rational ClearQuest Fix Pack 21 (8.0.0.21) for 8.0

APAR status

• Closed as program error.

Error description

• Attachments cannot be added after a user session is timed out in
  ClearQuest Web 7.1.x.
  
  Steps to reproduce:
  1. Log on ClearQuest Web and open a Submit form of record type
  'Defect'.
  2. If in tabbed view, switch to 'Attachments' tab and make sure
  that the form controls have been loaded.
  3. Wait till the session is timed out.
  4. Click the 'Add' button to add a file, an error prompt appears
  but without actual message. After dismissing the error prompt,
  the process seems to be successful but no file is listed. Also
  notice that the 'Remove' button becomes enabled.
  5. Do any actions such as 'Save' which will prompt for re-login
  and re-login ClearQuest Web.
  6. Repeat step 4 and observe that the symptom is the same.
  7. The record can only be saved without attachments or discard
  completely.
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  ****************************************************************
  * RECOMMENDATION:                                              *
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  Attachments can not be added to a ClearQuest Web record
  after a user session has timed out.  The record can only be
  saved without attachments or discarded completely.
  

Problem conclusion

• A fix is available in ClearQuest 7.1.2.9 and 8.0.0.5.
  
  After a ClearQuest Web user session has timed out, a relogin
  dialog appears and attachments can be added to a record.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  CLEARQUEST WIN

• Fixed component ID

  5724G3600

Applicable component levels

• R712 PSN

     UP