PM59784: CQWeb 8.0.0.1| Reference lists containing more than 50 items takes long time to load

Rational ClearQuest Fix Pack 03 (8.0.0.3) for 8.0
Rational ClearQuest Fix Pack 11 (8.0.0.11) for 8.0
Rational ClearQuest Fix Pack 12 (8.0.0.12) for 8.0
Rational ClearQuest Fix Pack 13 (8.0.0.13) for 8.0
Rational ClearQuest Fix Pack 14 (8.0.0.14) for 8.0
Rational ClearQuest Fix Pack 15 (8.0.0.15) for 8.0
Rational ClearQuest Fix Pack 16 (8.0.0.16) for 8.0
Rational ClearQuest Fix Pack 17 (8.0.0.17) for 8.0
Rational ClearQuest Fix Pack 18 (8.0.0.18) for 8.0
Rational ClearQuest Fix Pack 19 (8.0.0.19) for 8.0
Rational ClearQuest Fix Pack 20 (8.0.0.20) for 8.0
Rational ClearQuest Fix Pack 21 (8.0.0.21) for 8.0

APAR status

• Closed as program error.

Error description

• Displaying a record on CQWeb v. 8.0.0.1 which contains more than
  50 referenced records (child records) is taking longer than CQ
  7.1.2.
  
  Problem is reproducible with CQWeb server installed on Windows
  and Linux
  
  In FF, it causes the following browser warning:
  'A script on this page may be busy, or it may have stopped
  responding.'
  
  You can stop the script now, or you can continue to see if the
  script will complete.
  
  Script:
  http://?server_name?/cqweb/scripts/dojo-1.5/dojo/dojo.js:21'
  
  The error appears with the option 'Continue' or 'Stop script'
  and the choice to 'Don't ask me again'. If 'Continue' is
  selected the same error appears 10 seconds later each 50 child
  records are loaded. If the record contains more that 1500
  (customer's case) then the record does not load.
  If you choose 'Don't ask me again', the error is not popping up
  until you restart the browser.
  
  Steps to reproduce:
  1- Add more than 200 'Customer' records to ClearQuest
  DefectTracking OOB schema database.
  2- Open CQ client and modify a record adding to it number of
  Customer records, i.e. 50, 100 or 150.
  3- Launch the record in CQWeb, either by searching for record id
  or running a query.
  4- Go to tab: Customer
  Expected behavior: All customer records are listed within
  seconds.
  Observed behavior:
  - In IE, depending on the number of customer records, it takes
  longer time to display or just hangs.
  - In FF it returns the error above loading each 50 records or
  hangs if the number is too high.
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  Reference list fields containing more than 50 items take
  longer to display on a CQ Web 8.0.0.x form than they did on
  a CQ Web 7.1.2.x form.
  

Problem conclusion

• A fix is available in ClearQuest 8.0.0.3
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  CLEARQUEST UNIX

• Fixed component ID

  5724G3601

Applicable component levels

• R712 PSN

     UP