APAR status
Closed with unknown close code.
Error description
On customer Cognos 10.1 environment, when they render a large report as PDF format, the following issues occur.? - error occurs:There was a problem reading this document (14) or? - blank page appears or? - cognos viewer is hanging??These issues occur on the following condition.? - multiple AP servers exist, and? - when running a report on a report server who doesn't play the role of primary dispatcher, and? - Acrobat Reader 9 settings 'Allow fast web view' and 'Allow speculative downloading in the background' are enabled, and? - 'temporary objects location' parameter is set to 'Server File System'
Local fix
Problem summary
**************************************************************** * USERS AFFECTED: * * All Users * **************************************************************** * PROBLEM DESCRIPTION: * * See error description. * **************************************************************** * RECOMMENDATION: * * Upgrade to IBM Cognos Business Intelligence 10.2 Refresh * * Pack 1 * ****************************************************************
Problem conclusion
Temporary fix
Comments
APAR Information
APAR number
PM59047
Reported component name
COG8 BI COG VIE
Reported component ID
5724W12CV
Reported release
A10
Status
CLOSED URX
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2012-02-26
Closed date
2013-06-11
Last modified date
2013-06-11
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Applicable component levels
RA21 PSN
UP
[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSEP7J","label":"Cognos Business Intelligence"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"10.1","Edition":"","Line of Business":{"code":"","label":""}}]
Document Information
Modified date:
17 November 2022