IBM Support

PM58107: Registry error when installing Rhapsody 7.6.1 on Win Server 2008 64 bit

A fix is available

Rational Rhapsody Fix Pack 1 (7.6.1.1) for 7.6.1

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You can track all active APARs for this component.

 

APAR status

  • Closed as program error.

Error description

  • Summary:
Registry error when installing Rhapsody 7.6.1 on Win Server 2008
64 bit



Description:

Rhapsody Version: 7.6.1
OS: windows 2008 server 64 bit

When installing Rhapsody 7.6.1 on Windows Server 2008 SP2
(64bit). customer gets at the final part of the install sequence
a registry
error:

'Error 1402: Could not open key: HKEY_LOCAL_MACHINE ..Wow6432..
D6FF35 ...'

* Previous versions of Rhapsody (7.5.3) is still installed and
operational.

* Also tried to do the Rhp 7.6.1 setup.exe install from an admin
command shell. No luck.

* On the Windows 2008 server, he is an user with admin rights



Attachments:
32518,999,866.zip contains the screenshot of the error.

Local fix

  • 



Problem summary


    

  • ****************************************************************
* USERS AFFECTED:                                              *
****************************************************************
* PROBLEM DESCRIPTION:                                         *
****************************************************************
* RECOMMENDATION:                                              *
****************************************************************
Registry error when installing Rhapsody 7.6.1 on Win Server
2008 64 bit

    



Problem conclusion


    

  • Fixed in 7.6.1.1

    



Temporary fix


    

  • 



Comments


    

  • 



APAR Information




    

  • APAR number
    PM58107
    • 

  • Reported component name
    TLOGIC RHAPSODY
    • 

  • Reported component ID
    5724V74RP
    • 

  • Reported release
    761
    • 

  • Status
    CLOSED  PER
    • 

  • PE
    NoPE
    • 

  • HIPER
    NoHIPER
    • 

  • Special Attention
    NoSpecatt
    • 

  • Submitted date
    2012-02-14
    • 

  • Closed date
    2012-03-25
    • 

  • Last modified date
    2012-03-25
    • 





    

  • APAR is sysrouted FROM one or more of the following:
    

    • 

  • APAR is sysrouted TO one or more of the following:
    

    • 



Fix information


    

  • Fixed component name
    TLOGIC RHAPSODY
    • 

  • Fixed component ID
    5724V74RP
    • 



Applicable component levels


    

  • R761  PSN
       UP
    • 








      
              
                            

              

              [{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SS7P9W","label":"Rational Rhapsody"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"7.6.1","Line of Business":{"code":"LOB59","label":"Sustainability Software"}}]
              

                          

          
 
        

      

    

      

        

          

            
Document Information


            

            


                        

            Modified date:
            

            06 January 2022
            

            
                      

        


        

        


      

    

  



    

  

  
    
            

          
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