PM56635: FREQUENT PPESBUSSERVER.EXE DUMP FILE GENERATION WITH USE OF PCACTIVATE

APAR status

• Closed as program error.

Error description

• Client is seeing frequent PPESBusServer.exe dump files being
  generated.??This causes an outage in their entire PowerPlay
  reporting environment as it takes some time for a new
  PPESBusServer.exe process to get created and to accept new
  requests. ??All of the stack traces for the dumps are
  identical:??pes_dispatch_cpi!EmbeddedPPService::handlePPESAdminR
  equest+16c40
  
  ?pes_dispatch_cpi!EmbeddedPPService::handlePPESAdminRequest+66b9
  1
  
  ?pes_dispatch_cpi!EmbeddedPPService::handlePPESAdminRequest+a425
  8
  
  ?pes_dispatch_cpi!EmbeddedPPService::handlePPESAdminRequest+9dd4
  3
     ?CCLCore!CCLThread::main+52
  ?CCLCore!i18nStringIteratorFree+5b0f
  ?msvcr71!_threadstartex+6f    ?kernel32!BaseThreadInitThunk+e
  ?ntdll!__RtlUserThreadStart+70
  ?ntdll!_RtlUserThreadStart+1b??Note:  The above call stack is
  seen without the proper debug (PDB) symbol files in place.
  Bringing the .dmp files into our lab with correct symbol files
  reveals the following call stack (all
  identical):?...?pes_dispatch_cpi!QPListener::handleStatusReport+
  0x2a0
  ?pes_dispatch_cpi!StatusListenerServer::handle_client_packet+0xd
  1
  ?pes_dispatch_cpi!DatagramServer::run+0xd8
  ?pes_dispatch_cpi!PPThread::run+0x33
  ?CCLCore!CCLThread::main+0x52
  ?CCLCore!cogThreadStartRoutine+0x8f ?msvcr71!_threadstartex+0x6f
  ?kernel32!BaseThreadInitThunk+0xe?ntdll!__RtlUserThreadStart+0x7
  0?ntdll!_RtlUserThreadStart+0x1b
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * All Users                                                    *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See error description.                                       *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Upgrade to IBM Cognos 10 Business Intelligence 10.1.1 Fix    *
  * Pack 1                                                       *
  ****************************************************************
  

Problem conclusion

• Code Fix
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  COG8 BI POWPLAY

• Fixed component ID

  5724W12PS

Applicable component levels

• RA11 PSN

     UP