IBM Support

PM56041: 'Error 1402. Could not open Key' while installing Rhapsody 7.6.1 on a win-XP 64 bit platform

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You can track all active APARs for this component.

 

APAR status

  • Closed as program error.

Error description

  • 1. Install Rhapsody 7.6.1 on a Win-XP 64 bit machine.
    2. During the process of installation at the stage 'Writing
    System Registry files', you encounter the following error:
    
    'Error 1402. Could not open
    Key'HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\......\A3CD4BF9-EC17
    -47A4-833C-50A324D6FF35}.
    Verify that you have sufficient access to that key, or contact
    your support personnel
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    ****************************************************************
    * RECOMMENDATION:                                              *
    ****************************************************************
    7.6.1 does not install on Windows XP 64 bit and Windows 2008
    64 bit.
    

Problem conclusion

  • Fixed in 7.6.1.1.
    

Temporary fix

Comments

APAR Information

  • APAR number

    PM56041

  • Reported component name

    TLOGIC RHAPSODY

  • Reported component ID

    5724V74RP

  • Reported release

    761

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2012-01-16

  • Closed date

    2012-03-25

  • Last modified date

    2012-03-25

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TLOGIC RHAPSODY

  • Fixed component ID

    5724V74RP

Applicable component levels

  • R761 PSN

       UP

[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SS7P9W","label":"Rational Rhapsody"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"7.6.1","Line of Business":{"code":"LOB59","label":"Sustainability Software"}}]

Document Information

Modified date:
06 January 2022