PM54529: A NullPointerException may occur when constructing the product feedback background job

APAR status

• Closed as program error.

Error description

• Abstract:
  
  A NullPointerException may occur when attempting to
  'Transferring files to IBM' as part of the feedback service.
  
  Problem:
  
  When Rational Application Developer encounters and error, the
  Problem Occurred screen appears.  This screen sends the error
  report to IBM and you may may receive an error when the report
  is submitted:
  
  An internal error occurred during: 'Transferring files to IBM'.
  java.lang.NullPointerException
  
  In the workspace .log file, the following exception will be
  visible:
  
  !ENTRY org.eclipse.core.jobs 4 2 2011-12-08 18:18:26.076
  !MESSAGE An internal error occurred during: 'Transferring files
  to IBM'.
  !STACK 0
  java.lang.NullPointerException
   at
  com.ibm.support.feedback.core.internal.SendFeedbackJob.?init?(Un
  known
  Source)
   at
  com.ibm.support.feedback.core.internal.SendOldResultsJob.run(Unk
  nown
  Source)
   at org.eclipse.core.internal.jobs.Worker.run(Unknown Source)
  
  Local fix:
  
  There is no known workaround at this time.
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  A very rare situation was found where the initialization of
  the product feedback service tries to reference an object
  which has not been initialized and causes the
  NullPointerException.
  

Problem conclusion

• A null check has been added as part of initializing the
  product feedback service.
  
  The fix for this APAR is included in Rational Application
  Developer v8.0.4 iFix1.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  RATL APP DEV WI

• Fixed component ID

  5724J1901

Applicable component levels

• R804 PSN

     UP