IBM Support

PM54038: SLOW PERFORMANCE WHEN OPEN, CLOSE, AND SAVE FILE IN GO OFFICE

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You can track all active APARs for this component.

 

APAR status

  • Closed as program error.

Error description

  • Slow performance when open/save/close upgraded reports with Go
Office 10.1.1 (2-3?minutes). Data refresh operation works fine,
no slowness is noticed. No issue with new files, only upgraded
files are affected.

Local fix

  • Use Go Office 10.1

Problem summary

  • ****************************************************************
* USERS AFFECTED:                                              *
* All users                                                    *
****************************************************************
* PROBLEM DESCRIPTION:                                         *
* See error description.                                       *
****************************************************************
* RECOMMENDATION:                                              *
* Upgrade to Cognos BI Server 10.2                             *
****************************************************************

Problem conclusion

  • Code Fix

Temporary fix

  • 



Comments


    

  • 



APAR Information




    

  • APAR number
    PM54038
    • 

  • Reported component name
    COG8 BI COG CON
    • 

  • Reported component ID
    5724W12CC
    • 

  • Reported release
    A11
    • 

  • Status
    CLOSED  PER
    • 

  • PE
    NoPE
    • 

  • HIPER
    NoHIPER
    • 

  • Special Attention
    NoSpecatt
    • 

  • Submitted date
    2011-12-09
    • 

  • Closed date
    2012-09-11
    • 

  • Last modified date
    2012-09-11
    • 





    

  • APAR is sysrouted FROM one or more of the following:
    

    • 

  • APAR is sysrouted TO one or more of the following:
    

    • 



Fix information


    

  • Fixed component name
    COG8 BI COG CON
    • 

  • Fixed component ID
    5724W12CC
    • 



Applicable component levels


    

  • RA20  PSN
       UP
    • 








      
              
                            

              

              [{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSCHNWN","label":"Portal v11x"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"A11","Edition":"","Line of Business":{"code":"","label":""}}]
              

                          

          
 
        

      

    

      

        

          

            
Document Information


            

            


                        

            Modified date:
            

            11 September 2012
            

            
                      

        


        

        


      

    

  



    

  

  
    
            

          
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