PM52329: IPAD MOBILE APP HANGS AT RUNNING REPORT IF THERE IS AN ISSUE WITH UNDERLYING REPORT DATABASE

APAR status

• Closed as program error.

Error description

• If end user runs a Business Insight report and there is an issue
  with the report database (such as invalid logon), the iPad
  Mobile app hangs at 'Running Report' indefinitely.??There is no
  indication to the user if anything has gone wrong, and will
  never get feedback on a failed execution. Ideally, the error,
  even if it's a CAF message with a CAF Incident timestamp should
  be passed back so the user can notify their Admin team.
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * All Users                                                    *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See error description.                                       *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Upgrade to IBM Cognos Mobile 10.1.1 Fix Pack3                *
  ****************************************************************
  

Problem conclusion

• Code Fix
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  COG8 GO MOBILE

• Fixed component ID

  5724W20GM

Applicable component levels

• RA11 PSN

     UP