PM50299: Failed login (typo) using V2 integration with Korean locale causes CQWeb parsing error and login prompt no longer appears

Rational ClearQuest Fix Pack 10 (7.1.2.10) for 7.1.2
Rational ClearQuest Fix Pack 06 (8.0.0.6) for 8.0
Rational ClearQuest Fix Pack 14 (7.1.2.14) for 7.1.2
Rational ClearQuest Fix Pack 11 (8.0.0.11) for 8.0
Rational ClearQuest Fix Pack 12 (8.0.0.12) for 8.0
Rational ClearQuest Fix Pack 15 (7.1.2.15) for 7.1.2
Rational ClearQuest Fix Pack 13 (8.0.0.13) for 8.0
Rational ClearQuest Fix Pack 16 (7.1.2.16) for 7.1.2
Rational ClearQuest Fix Pack 17 (7.1.2.17) for 7.1.2
Rational ClearQuest Fix Pack 14 (8.0.0.14) for 8.0
Rational ClearQuest Fix Pack 18 (7.1.2.18) for 7.1.2
Rational ClearQuest Fix Pack 15 (8.0.0.15) for 8.0
Rational ClearQuest Fix Pack 19 (7.1.2.19) for 7.1.2
Rational ClearQuest Fix Pack 16 (8.0.0.16) for 8.0
Rational ClearQuest Fix Pack 17 (8.0.0.17) for 8.0
Rational ClearQuest Fix Pack 18 (8.0.0.18) for 8.0
Rational ClearQuest Fix Pack 19 (8.0.0.19) for 8.0
Rational ClearQuest Fix Pack 20 (8.0.0.20) for 8.0
Rational ClearQuest Fix Pack 21 (8.0.0.21) for 8.0

APAR status

• Closed as program error.

Error description

• Login failure to ClearQuest Web using the V2 Integration with
  Korean locale causes the following error:
  
  FATAL: CQWebJava XML Parsing error:
  not well-formed (invalid token) at line 1, column 62, byte 62 at
  C:/Program
  Files/IBM/RationalSDLC/common/lib/perl5/site_perl/5.8.6/MSWin32-
  x86-multi-thread/XML/Parser.pm
  line 187
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
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  * PROBLEM DESCRIPTION:                                         *
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  * RECOMMENDATION:                                              *
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  A failed login (typo) using the ClearCase  / ClearQuest (V2)
  base integration on a Korean locale with CQ Web
  (CQCC_CQWEB_ONLY) causes a parsing error and then the login
  prompt no longer appears.
  

Problem conclusion

• A fix is available in ClearQuest 7.1.2.10 and 8.0.0.6.
  
  After a failed login using the ClearCase  / ClearQuest (V2)
  base integration on a Korean locale, a CQ Web login dialog
  now pops-up requesting the user to renter their username /
  password.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  CLEARQUEST WIN

• Fixed component ID

  5724G3600

Applicable component levels

• R712 PSN

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