PM49950: USING THE SYNC OPTION THROUGH COGNOS MOBILE IPAD APP DOENS'T COPY ACTIVE REPORTS LOCALLY TO IPAD

APAR status

• Closed as program error.

Error description

• Using the Apple Store iPad Cognos Mobile App, client is logging
  into Cognos Connection and viewing their My Folders / Recent
  Reports.??When attempting to save the report to the iPad, the
  output is not retained.????Workaround: To use iTunes software in
  order to upload the report outputs to the mobile device.
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * All Users                                                    *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See error description.                                       *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Fixed in IBM Cognos Mobile iPad app release 10.1.1.1         *
  *                                                              *
  * The behavior for disconnect content is the following:        *
  *                                                              *
  * - reports (active reports, or otherwise) that are viewed on  *
  * the iPad native client are implicitly "available locally" on *
  * the iPad.  The content is encrypted, based on the users      *
  * Cognos credentials. There is no explicit "make local"        *
  * option. All the local content is available in the "Reports   *
  * on My iPad" tab"                                             *
  * - reports have a fixed "lease" time (which can be changed    *
  * through an advanced  property on the Cognos server). Local   *
  * content can still be viewed when disconnected from Cognos,   *
  * for a period of time up to the lease duration. After that,   *
  * the user must reconnect to the Cognos server  and            *
  * re-authenticate to refresh the lease, before being able to   *
  * access the local content again.                              *
  * - explicitly logging out from Cognos, also clears the        *
  * credentials/the lease. (The user shouldn't click the logout  *
  * button, if they want to keep their "credentials logged in"   *
  * for local content access.)                                   *
  *                                                              *
  *                                                              *
  * - there is an issue in the RP1 release of the iPad client    *
  * (that has been addressed in the RP1-FP1 release) that the    *
  * lease information wasn't persisted over restarts of the      *
  * Cognos mobile process on the iPad. (so if the app was closed *
  * and the Cognos process was terminated - e.g. because other   *
  * apps forced it out of memory, or the ipad was rebooted),     *
  * then the lease information was lost and the local content    *
  * could not be accessed (even if the lease period hadn't       *
  * expired, or the user hadn't explicitly logged out of         *
  * Cognos). This has been fixed in the RP1-FP1 IBM Cognos       *
  * Mobile iPad app.                                             *
  *                                                              *
  * - content added through iTunes, since it isn't coming from   *
  * the Cognos server, isn't secured in a similar manner (a it's *
  * already "outside the Cognos secured zone" ).                 *
  ****************************************************************
  

Problem conclusion

• Code Fix (in 10.1.1.1 IBM Cognos Mobile iPad app).
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  COG8 GO MOBILE

• Fixed component ID

  5724W20GM

Applicable component levels

• RA11 PSN

     UP